Imogen Fay

I've spent around 10 years providing customer service in fast paced environments, whether this is retail, barista work or assisting support work. Gaining excellent communication skills, being respectful of other ethnicities, cultures and disabilities, aiming to get into the customer mindset, using my initiative to prioritise tasks. I'm an excellent team player, aiming to create a positive environment contributing to achieve both the customer's and the companies' best interests.

Sales Assistant Volunteer - PrintedByUs

(2025-06)

• Opening shop
• Cashier - making card or cash payments
• Stock Checks
• Keeping the shopfloor tidy

Recruitment Assistant - IBK Initiatives

(2020-09 - 2026-04)

• Microsoft programs - Outlook, word, Excel
• Data entry
• Writing and editing job ads
• Reading through applications and CV's, deciding on potential candidates
• Assisting with job fairs
• Monitoring the recruitment email box
• Creating business cards, information leaflets and ID cards
• Contributing new ideas for future events or community groups

Volunteer - Keyring/Autism Plus

(2025-03 - 2025-12)

• Supporting those with disabilities
• Keeping the hub tidy, making drinks or cooking

Volunteer Admin Assistant

(2019-02 - 2020-09)

• Chasing references
• Microsoft programs (outlook,word, excel)
• General office tasks (scanning, photocopying, shredding)
• Assisting with job fairs

Volunteer Guide - My Guide

(2018-08 - 2019-08)

• Providing support and a sighted guide service for an individual
• Making them feel comfortable and has an enjoyable experience
• Understand the rules of confidentiality and act upon them - no personal information exchange
• Keeping the individual safe from any obstacles or potential dangers

Catering Assistant & Barista - Cello Cafe

(2018-07 - 2018-09)

• Cash and card payments
• Taking orders
• Making drinks simultaneously
• Serving warm and cold food
• Keeping cafe and workstation clean and tidy (clearing tables and using dishwasher)
• Maintaining stock levels

Catering Assistant Apprentice - Sheffield Hallam University

(2018-01 - 2018-07)

• Taking card, cash or SHU Cards
• Barista Coffee
• Serving warm and cold food
• Keeping tables and workstation clean and tidy
• Signing for deliveries and putting the products away

Print Shop Apprentice - Sheffield Hallam University

(2017-10 - 2017-12)

• Basic office duties
• Customer Service
• Taking cash and card payments
• Handling thermal and wire binding machines to create booklets and calenders

Business Administration Apprentice - Sheffield Hallam University

(2015-06 - 2017-10)

• Microsoft programs - Outlook, Word and Excel
• Monitoring two email inboxes
• Basic office duties - photocopying and faxing
• Archiving
• Data Entry
• Helpdesk cover
• Posting out assignments and certificates to students
• Creating posters, front covers for course handbooks and presentations
• Assist with meet and greet during graduation and opening ceremonies/events

Deputy Manager - RSPCA Charity Shop

(2014-10 - 2015-03)

• Key holder
• Taking cash and card payments
• Cashing up at end of day
• Training and organising volunteers to duties
• Customer service and answering phone
• Sorting stock
• Steaming clothes
• General household duties

Deputy Manager/Volunteer - Hereditary Breast Cancer Charity

(2014-02 - 2014-08)

• Key holder
• Taking cash and card payments
• Cashing up at end of day
• Training and organising volunteers to duties
• Customer service and answering phone
• Sorting stock
• Steaming clothes
• Creating 'Show Windows' to suit the season at the time
• General household duties

Sales Associate - TK MAXX

(2010-10 - 2011-07)

• Money Handling
• Sorting and tidying stock
• Fitting room cover

A Levels - Graphic Design - Norton College (2011-09 - 2013)

AS Levels - Geography - Norton College (2011-09 - 2013)

Business Studies - Norton and Peaks College (2010-09 - 2011)

GCSE - English - Birley Community College (2005-09 - 2010)

GCSE - English Literature - Birley Community College (2005-09 - 2010)

GCSE - Maths - Birley Community College (2005-09 - 2010)

GCSE - ICT - Birley Community College (2005-09 - 2010)

GCSE - Geography - Birley Community College (2005-09 - 2010)

GCSE - Graphic Design - Birley Community College (2005-09 - 2010)

GCSE - French - Birley Community College (2005-09 - 2010)

GCSE - Chemistry - Birley Community College (2005-09 - 2010)

GCSE - Physics - Birley Community College (2005-09 - 2010)

GCSE - Biology - Birley Community College (2005-09 - 2010)

GCSE - Drama - Birley Community College (2005-09 - 2010)