Imole Oluyede

Administration

Talent

Basildon, Basildon District, EssexMember since 28 August 2024

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About

Dedicated and customer-focused professional with a strong background in customer service, hospitality, and administrative roles. Known for excellent communication skills, attention to detail, and the ability to manage multiple tasks in high-pressure environments. Adept at resolving customer issues efficiently and fostering positive relationships to ensure customer satisfaction. Seeking to leverage my diverse experience and strong problem-solving abilities in a Customer Service Advisor position.

Experience

Professional Experience

Customer Service & Till Operator

8OK Restaurant, Basildon

Part-time | 2018 - 2019

Managed customer transactions with accuracy and attention to detail, ensuring smooth and efficient payment processes.
Provided exceptional customer service, addressing inquiries and resolving complaints to enhance the dining experience.
Assisted in kitchen operations, supporting a team-oriented environment and maintaining high standards of cleanliness and efficiency.

Catering and Hospitality Worker

Ronnie Gold Ltd, London

Part-time | February 2019 - September 2019

Delivered high-quality service in various hospitality roles, including bartending, waitressing, and cashiering.
Provided personalized service to guests at events, ensuring their needs were met and contributing to a positive experience.
Developed strong customer service skills, with a focus on client satisfaction and service excellence.

Track and Trace Advisor

London

October 2021 - December 2021

Assisted customers impacted by COVID-19, providing guidance and support in line with government guidelines.
Addressed medical inquiries and offered clear, accurate information to alleviate concerns.
Recognized as "Silver Star Caller of the Day" for consistently exceeding performance targets.

Administrative Clerk

Emergency Unit, University of Northampton General Hospital

Three Years (Annual 3-Month Rotations) | 2021 - 2024

Facilitated patient management, ensuring accurate registration, triage coordination, and maintenance of confidentiality.
Provided customer service support to patients and their families, offering clear communication and assistance.
Managed data entry and administrative tasks efficiently, contributing to the smooth operation of the emergency unit.