Assistant Manager St. Barts Hospitals (Multiple locations) - Elior UK - London
(2023-10)
- To manage inventories and stock levels.
- Defined and implemented operational strategy and performance levels.
- Maintain detailed, accurate records Adhering to company's policies and GDPR regulations.
- Use communication and interpersonal skills to build positive staff and client relationships.
- Carrying out due diligent risk assessments, reacting proactively to issues for swift resolution. Responsible for financial daily operations x &z reads. As well as entering and closing financial books on daily, weekly & monthly basis.
- Demonstrate extensive operational management experience, leading high-achieving teams to consistently achieve against KPIs.
- Supported shrinkage and safety awareness, reviewed sales, and inventory data, identified trends and prepared reports for management (weekly, monthly, yearly)
- Working to develop and implement action plans to protect company assets and profitability.
- Dealt with customer complaints effectively, resolving issues with timely solutions.
- Handled internal disputes and acted as main point of contact for staff queries.
- Implemented promotions to drive sales, increase brand awareness and incentivize.
- High awareness of internal and external audits, till management, cash & banking management, change ordering.
- Support team members (special needs) with online training, daily tasks etc
- Manage staff training (online & in person), risk assessments and personal development plan.
- Implement new quarterly menus, allergens. Organize pop ups and incentives as required.
- Prepare daily menus: including calories and PPDS.
- Implement new POS, Update Casio Cloud till back-office system for new prices.
- Responsible for maintenance issues, new equipment implementation.
- Proficient in Star-chef, Insight, Breeze, Alert 65 programs
- Manage hospitality events and internal food/drink ordering app
- Manage staff from external agencies when required
- Adhere to financial and work force budgets required by senior management.
- Liaise with General Manager, Operations Manager, Payroll & HR when required
- Take full responsibility in General Managers absence
TEAM MANAGER /Customer Service Manager - John Lewis & Partners - London, United Kingdom
(2022-01 - 2023-09)
- Develop strategies to raise our customers' pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Producing weekly & monthly reports
- Delegating daily tasks adhering to all company's health & safety
- Actively managing stock rotation, team performance & team absence
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Conduct teams' reviews appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Manage Staff from external agency/company
- Responsible for cash handling procedures and closing/opening stores procedures
- High awareness with internal & external security systems, cash handling, fire procedures & any other emergency procedures.
- High awareness of FOH & BOH, opening & closing procedures & tasks prioritizing
- Internal & external audits
- Online ordering & deliveries
- To adhere to all rules and safety regulations whilst on duty.
UNIT MANAGER - Compass Group UK & Ireland - London United Kingdom
(2018-12 - 2021-12)
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff.
- Responsible for counters monthly targets count, ordering stock.
- To make sure cashing out sheets and banking procedures are applied & documented correctly.
- Ensuring high levels of customers satisfaction through excellent service
- Preparing promotional materials and displays
- Complete store administration and ensure compliance with policies and procedures.
- Recruiting, training, supervising and appraising staff.
SUPERVISOR - Excel - London, United Kingdom
(2015-04 - 2018-12)
- High awareness of KP'S, BOH, FOH & SOP
- To resolve any arisen problem or issues
- Monitor and report on standards and performance targets.
- Provide information on individual performances.
- Ensure all administrative records are entered and updated correctly.
- Follow any health and safety requirements.
- Maintain safe and clean working environment and product demonstration.
- Implement up-sale to any daily activities and commercial awareness.
- Attention to detail & presentation skills.
- Adhere to Due Dilligence books, Food Health & Safety, Health & Safety always.
