Inna Pepelyayeva

Card Disputes & Chargeback Specialist

Talent

Southend-on-Sea, Southend-on-SeaMember since 20 February 2026

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About

Experienced Card Disputes and Chargeback Specialist with over six years of experience in payments operations within travel tech companies, including Omio and Kiwi.com. Skilled in handling end-to-end dispute processes, reviewing transaction evidence, and working in line with Visa and Mastercard scheme rules.

Confident working with high volumes of data and complex cases while maintaining accuracy and meeting KPIs. Detail-oriented, analytical, and customer-focused. Former Team Manager with experience supporting team performance and quality assurance. Seeking a remote opportunity in fintech or digital payments where I can contribute strong operational and dispute management expertise.

Experience

Fraud and Payment Team Manager| Omio| 2021-2023

Managed a team of Payments & Chargeback Specialists, overseeing daily operations and task execution.
Led end-to-end chargeback and dispute resolution processes for hundreds of monthly transactions.
Conducted investigations and reconciliations of multi-currency transactions, collaborating with internal stakeholders.
Developed strategies improving dispute resolution efficiency by 35% in eight months.
Provided training and support to team members, maintaining high standards in payment operations.

Fraud and Payment Specialist | Omio| Aviacontact Outsourcing | 2019-2021

Investigated and resolved customer chargebacks and disputes via Braintree, Adyen, Amex, PayPal, Klarna.
Maintained SLA compliance and adherence to chargeback guidelines, ensuring excellent service.
Processed refunds and surcharge operations accurately and compliantly.
Coordinated with payment providers and internal teams to manage dispute reimbursements.

Claim Specialist | Kiwi| Aviacontact Outsourcing | 2018-2019

Kyiv, Ukraine

Investigated, negotiated, and settled customer claims in compliance with company policies.
Handled phone communications with customers and third-party providers.
Processed refunds accurately and efficiently, ensuring customer satisfaction.