Iris Kleiman

Highly organised and experienced administrator with a background in higher education, executive support, regulated financial services and academic administration. Experienced in supporting senior staff, coordinating meetings and events, managing correspondence and documentation, maintaining accurate records, and handling confidential and sensitive information with discretion. Strong ability to organise competing priorities, work independently, communicate professionally and provide reliable administrative support in busy environments.

Experienced working with academic staff, students, international visitors and external organisations across multicultural settings.

Customer Account Management Associate - Computershare - UK

(2018-04 - 2019-03)

• Managed a high volume of customer cases within a regulated financial services environment, ensuring accurate processing and timely resolution.
• Maintained accurate electronic records and case management systems, monitoring case progress and ensuring information was kept up to date.
• Handled confidential and sensitive customer information in accordance with data protection requirements and internal procedures.
• Coordinated documentation and account administration across departments to ensure cases progressed efficiently.
• Responded professionally to complex and sensitive enquiries, investigating issues and working towards appropriate resolutions.
• Prioritised competing cases and deadlines while maintaining accuracy, professionalism and high standards of customer service.

Academic Service Officer - University of Helsinki - Finland

(2009-03 - 2013-02)

• Provided comprehensive administrative support to academic staff and supported the day-to-day running of departmental activities.
• Coordinated academic meetings, seminars, conferences and other departmental events, managing arrangements and documentation.
• Organised schedules, communications and practical arrangements for academic activities and visiting staff.
• Prepared correspondence, reports and other administrative materials to a high standard.
• Maintained departmental records and supported accurate administration of academic information.
• Supported international academic visitors and liaised with staff and external contacts in a multilingual environment.
• Managed multiple administrative tasks simultaneously, responding flexibly to changing priorities and deadlines.

Personal Assistant to the Dean - Taras Shevchenko National University of Kyiv - Ukraine

(2003-09 - 2006-05)

• Provided direct administrative and organisational support to the Dean, assisting with the effective management of departmental activities and priorities.
• Coordinated meetings, conferences and faculty activities, including scheduling and practical arrangements.
• Managed correspondence, official documentation and administrative communications.
• Prepared and organised reports, publications and other documents for departmental use.
• Maintained academic records and supported the smooth operation of administrative processes.
• Liaised with academic staff, students and external organisations on behalf of the Dean.
• Handled sensitive administrative matters with discretion and professionalism.

Columnist & Reviewer - In the Holy Land

(2015-06 - 2019-11)

• Researched and produced written content on cultural, historical and social topics for a diverse readership.
• Managed independent assignments from research through to final submission, working to publication deadlines.
• Adapted written material for different audiences while maintaining accuracy and professional editorial standards.

Literary Reviewer - Literary Ukraine

(2006-09 - 2008-02)

• Produced analytical written content to editorial standards and agreed deadlines.
• Researched and evaluated published material, presenting complex information clearly and concisely.

PhD - Historical Sociolinguistics - Newcastle University

Certificate - Introduction to Learning and Teaching in Higher Education (ILTHE) - Newcastle University (2025)

MA - Cross-Cultural Communication and Education - Newcastle University (2021)

BA - Philology - Taras Shevchenko National University of Kyiv (2019)