Isabel Silva

Driven and highly adaptable hospitality professional with proven experience delivering exceptional service in fast-paced environments. Confident handling customer interactions, multitasking across roles, and maintaining high operational standards under pressure. Known for strong communication, reliability, and a proactive mindset. Bilingual in Spanish and Portuguese, bringing added value in diverse customer settings. Ready to make an immediate impact in a high-performing team.

Bar/Kitchen Team Member - Travelodge

• Delivered fast, efficient, and high-quality service across bar, kitchen, and reception
• Confidently managed guest interactions, resolving issues quickly to maintain satisfaction
• Supported kitchen and bar operations during peak hours, ensuring smooth and consistent service
• Maintained strict hygiene, safety, and organisational standards at all times
• Thrived in high-pressure situations while staying professional, focused, and customer-oriented

Production Operator - Mploy Agency

• Consistently met productivity targets in a fast-paced warehouse environment
• Maintained high standards of accuracy, cleanliness, and safety across all tasks
• Worked efficiently within a team to keep operations running smoothly and on schedule

Restaurant Assistant - Envy Eatery and Lounge

• Delivered attentive and efficient customer service in a busy restaurant setting
• Supported both kitchen and front-of-house operations to maintain service flow
• Maintained a clean, organised workspace in line with hygiene standards
• Contributed to a positive team environment during high-demand shifts

Hospitality Work Experience - Norton Park Hotel

• Provided professional table service, contributing to a high-quality guest experience
• Prepared rooms and public areas to meet hotel standards and expectations
• Assisted in event setup and breakdown with attention to detail and client requirements
• Collaborated across departments to support smooth and efficient service delivery

Work Experience - Museum - Portugal

• Engaged with visitors, providing clear and helpful information about exhibits
• Supported daily operations and contributed to a positive visitor experience

Level 3 Extended Diploma - Travel & Tourism - Winton Community Academy

Level 3 Diploma - Travel & Tourism - Winton Community Academy

Level 2 Certificate - Travel & Tourism - Winton Community Academy

Level 2 - Hospitality & Catering - Winton Community Academy

GCSE - English - Winton Community Academy

GCSE - Maths - Winton Community Academy

GCSE - Spanish - Winton Community Academy

GCSE - Portuguese - Winton Community Academy