Isabelle Matkin

Passionate about driving results and creating long-lasting relationships with customers/clients. I enjoy working in target-driven environments where there's a clear goal, but I also value relationships - understanding people, building trust, and helping them make the right decision.

LUXURY RETAIL ASSISTANT - Avanti Jewellers Ashbourne - Ashbourne

(2020-01 - 2025-01)

• Provided a high-quality, consultative sales experience by working closely with customers to identify their needs, and suggest appropriate products.
• Established meaningful customer relationships, leading to repeat business and increased loyalty.
• Consistently contributed to achieving and exceeding store sales targets.
• Confidently handled high-value and sentimental purchase decisions, using strong communication and persuasion skills.
• Maintained comprehensive product knowledge to confidently offer options and influence purchasing choices.
• Stayed up to date with industry and consumer trends to understand customer preference and tailor recommendations.

MARKETING ASSISTANT - Avanti Jewellers Ashbourne - Ashbourne

(2023-01 - 2025-01)

• Contributed to the planning and execution of marketing campaigns to promote products and in-store events.
• Developed engaging content for social media and digital platforms to boost brand awareness.
• Analysed customer preferences and trends to shape marketing strategies.
• Helped organise promotional events and product launches.
• Worked closely with the sales team to ensure marketing activities were aligned with customer needs and wants.
• Tracked key performance indicators such as click-through rates and engagement metrics, to analyse campaign performance and understand any areas for improvement.
• Collaborated closely with team members.

BA (HONS) - MARKETING - NOTTINGHAM TRENT UNIVERSITY (2026-06)

ABBOTSHOLME SCHOOL / QUEEN ELIZABETHS