Isheka Hazell

Experienced Client Service and Administrative professional with 10 years' experience in high-volume, regulated environments. Proven ability to coordinate client accounts, manage sensitive cases, maintain accurate records across multiple systems, and deliver professional communication across phone and digital channels. Strong background in resolving complex queries, ensuring compliance with company and regulatory standards.

Recently made redundant following organisational restructure and now seeking a Client Service Coordinator / Administrator role where strong organisation, communication, and case management skills can add immediate value.

Customer Service Advisor / Collections Advisor - Sigma Connected

(2015-01 - 2025-10-17)

Redundancy due to company restructure

• Managed high-volume client accounts, ensuring accurate system updates and detailed case notes.
• Coordinated payment arrangements and account resolutions tailored to client circumstances.
• Handled escalated complaints and complex cases with professionalism and strong problem-solving skills.
• Maintained strict compliance with financial regulations and internal policies.
• Navigated multiple CRM systems simultaneously while maintaining high accuracy levels.
• Liaised with third parties and support services to ensure holistic client outcomes.
• Consistently achieved high-quality assurance and performance scores.

Customer Service Executive - Extra Energy

(2014-06 - 2015-04)

• Managed customer accounts, billing queries, and service updates.
• Provided written and verbal communication in a professional and clear manner.
• Supported onboarding and training of new team members.
• Maintained accurate administrative records and system updates.

Level 2 Field Operator - Virgin Media

(2007-10 - 2014-06)

• Coordinated engineer scheduling and appointment management.
• Updated internal systems with accurate service and customer data.
• Communicated service updates between technical teams and customers.
• Managed time-sensitive service disruptions and escalations.

BA (Hons) - Business - Arden University (2021-01 - 2024-01)

NVQ Level II - Administration

GCSEs - English