Ishtihaq Ahmed

Parts Advisor with franchised dealership experience across Jaguar Land Rover, Nissan, and Renault environments. Established a reputation as a dependable point of contact for workshop-critical parts fulfilment and accurate EPC-based ordering within a busy franchised aftersales operation. Experienced in VIN verification, EPC systems, stock control, and technician coordination across multi-brand operations.

Alongside dealership work, operates Wiz Hire on a part-time basis, a vehicle hire venture run independently alongside full-time employment. Now looking to continue progressing within a premium franchise aftersales environment.

Parts Advisor at Jaguar Land Rover (2024-06 – 2026-05)

High-volume JLR main dealer franchise. Responsible for daily parts fulfilment, inventory management, and technician support across a high-demand workshop environment.

• Oversaw a 1,000-line parts inventory, achieving same-day turnaround on 85–90% of urgent workshop requests.
• Maintained a sub-3% EPC mis-pick rate through consistent VIN verification and cross-referencing on every order, improving technician productivity and reducing repeat workshop visits due to parts issues.
• Acted as key point of contact for urgent workshop parts issues, with technicians and service advisors escalating time-sensitive requests directly.
• Coordinated parts flow across 25–30 active job cards per day, prioritising by technician availability and repair urgency, and liaising directly with suppliers on backorder ETAs where required.
• Processed warranty and return documentation within manufacturer timeframes, maintaining clean credit cycles and zero administrative backlog.
• Supported trade and retail counter operations during peak periods, building reliable relationships with repeat trade accounts.
• Regularly stepped up to maintain workshop parts supply during peak service periods and staff absence, ensuring continuity of operations without disruption.

Account Handler at Zero Studios (2024-03 – 2024-06)

Short-term commercial role taken between dealership positions to broaden client-facing experience.

• Managed concurrent client projects, coordinating between clients and creative teams to maintain delivery schedules.
• Strengthened commercial communication and account management skills directly applicable to trade counter and aftersales environments.

Parts Advisor at Glyn Hopkin (Nissan & Renault) (2023-07 – 2024-03)

Multi-brand dealership. Foundation role developing core parts operations skills across two OEM cataloguing systems.

• Managed a 500-line parts inventory with daily cycle counts, maintaining stock accuracy and minimising discrepancies.
• Processed 40–50 parts orders daily using Nissan and Renault cataloguing systems with consistent accuracy.
• Balanced competing workshop and retail demands simultaneously across a dual-brand environment.
• Proactively identified slow-moving stock lines and escalated for review, improving shelf availability for higher-demand parts.

Level 3 National Diploma in Business – West Herts College (2023 – 2024)

GCSEs in English and Maths – Onslow St Audreys School