Aftersales Parts and Operations Manager - Gordon Murray Automotive - Windlesham
(2023-11)
Responsible for leading aftersales operations, ensuring alignment of all deliverables with project milestones and supporting successful product launches.
- Directed aftersales deliverables to ensure timely achievement of key project milestones
- Managed spare parts strategy, including forecasting, pricing, warehousing, and distribution in collaboration with finance, logistics, and manufacturing
- Led customer programmes, including maintenance plans, extended warranties, and roadside assistance, while providing quality feedback to engineering
- Oversaw supplier selection and management of aftersales documentation
- Developed and led the team through coaching, mentoring, and effective performance management
Aftersales Specialist - Gordon Murray Automotive - Windlesham
(2022-03 - 2023-11)
Manage the set-up of GMA Aftersales: building process, warehousing, logistics, systems.
- Led project management for GMA accessories, working closely with suppliers to ensure delivery in line with SOP timelines
- Developed and implemented policies, processes, and procedures to support ISO9001:2015 certification
- Coordinated the transfer of high-value parts from production to Aftersales, ensuring accuracy and control
- Designed, delivered, and continuously improved Aftersales Commercial training programmes for the retailer network
- Produced robust, data-driven reporting and evaluations to measure effectiveness and ensure training initiatives met business objectives and remained cost-efficient
Logistics Planning Specialist - McLaren Group – Aftersales - Woking
(2021-04 - 2022-03)
Responsible for defining and delivering the Aftersales Logistics strategy, ensuring alignment of plans, priorities, and performance across the end-to-end supply chain.
- Managed delivery of key projects against defined milestones, including high-profile programmes such as the P1 battery and Speedtail wireless charger
- Partnered with cross-functional teams to support Aftersales operational requirements
- Led supplier and partner discussions to resolve issues through effective root cause analysis
- Drove continuous process improvement initiatives across logistics operations
- Identified and managed risks, providing regular reporting and escalation to senior stakeholders
- Captured lessons learned to enhance processes and drive best practice
- Coordinated inter-warehouse stock transfers to support efficient distribution
- Successfully delivered the global rollout of wireless customer chargers for every McLaren Speedtail produced
Supply Planning Specialist - McLaren Group – Aftersales - Woking
(2019-07 - 2021-04)
Responsible for ensuring the timely and consistent supply of Aftersales parts to the McLaren Global Retailer Network, supporting the development of a lean and resilient supply chain.
- Managed supplier performance, ensuring reliable and efficient delivery of parts across designated portfolios
- Monitored retailer backorders daily, driving recovery plans to meet agreed service levels
- Acted as primary escalation point for Regional Aftersales Managers, resolving complex supply challenges
- Identified gaps between demand forecasts and supply, implementing solutions to maintain optimal availability
- Led process improvement initiatives to reduce backorders and strengthen supply chain performance through root cause analysis
Supply Chain Planner - BMW – MINI Division - Oxford
(2018-08 - 2019-07)
Responsible for end-to-end supply chain operations from supplier to production line, ensuring uninterrupted flow to support a vehicle output every 67 seconds.
- Managed material flow to ensure timely delivery, proactively resolving supply risks with suppliers and process partners
- Led project delivery and chaired realisation meetings to ensure effective implementation of supply chain plans
- Implemented advanced supply chain concepts, including Just-in-Time and Just-in-Sequence methodologies
- Analysed and optimised planning projects, assessing impacts on operations, warehousing, and material flow
- Delivered cost efficiencies through value stream optimisation initiatives
- Provided key logistics input for resource planning, site relocations, and supplier nominations
- Identified and implemented a production line modification delivering annual cost savings of £32K
Regional Supply Chain Project Lead - Johnson Matthey - Royston
(2017-08 - 2018-02)
Responsible for governing and optimising supply chain policies across the European region, with a focus on capacity analysis and inter-site coordination.
- Led global supply chain projects, overseeing planning, execution, and delivery
- Managed the successful launch of a new production facility in Poland, including S&OP development, risk mitigation, and change management
- Developed, standardised, and integrated processes to drive consistency and best practice across operations
- Collaborated with global stakeholders and cross-functional supply chain teams to align strategy and execution
French OEM Commercial Assistant - Johnson Matthey - Royston
(2016-07 - 2017-08)
- Managed prototype order books for key OEMs, ensuring high on-time delivery performance
- Delivered accurate forecasting and PGM procurement, reducing shortages and improving material availability
- Optimised PGM allocation and inventory management to enhance efficiency and reduce excess stock
- Streamlined invoice, reconciliation, and payment processes, improving resolution times and cash flow
- Supported NPI programmes and leveraged data analysis to improve delivery timelines and cost control
