Ísis Lacerda

As a recent Architecture graduate, I bring a grounded sense of organisation, adaptability and a genuine openness to feedback. These are the qualities that have shaped how I approach both design and life. My experience within the hospitality sector and customer service taught me that the details people remember are the personal ones. I'm now looking to bring that same care, along with fresh ideas and creativity, into a new role where I can make a real difference.

Freelance Event's Server - WILD by Tart - Belgravia, London

(2025-07)

• I have gained hands-on experience across all stages of event service, from setting up venues to hosting guests and delivering attentive, professional front-of-house service throughout each event. My role has strengthened my ability to work efficiently under pressure, adapt to different event formats, and provide a warm, welcoming experience for guests from arrival through to pack-down.

Waitress - The Nomad Hotel - Convent Garden, London

(2022-11 - 2024-12)

• Delivered exceptional service in a high-calibre, fast-paced environment, ensuring every guest experience was memorable in one of the World's 50 Best Hotels (2024), and Best International Hotel Bar (Side Hustle Nomad) as of 2025.
• Acted as the main link between the dining room and kitchen, maintaining clear communication to guarantee seamless service.
• Gained a deep understanding of The NoMad's menu philosophy, exploring seasonality and the origins of culinary techniques and ingredients.

Store Operator - Furniture Outlet Store - Charlton

(2025-03 - 2025-09)

• Excellent product knowledge (materials, dimensions, styles, and care instructions). Handled inquiries, resolved complaints, and ensured a positive and personalised customer experience.
• Monitored stock levels, track inventory, and coordinated with the warehouse for deliveries.
• Provided support in administration & transactions
• Processed sales, refunds, and exchanges accurately.
• Followed company procedures with managing store paperwork, records, and reports.
• Ensured compliance with company policies and health & safety regulations

Key holder - Guess Icon - O2 Arena

(2022-05 - 2022-11)

• Drove the team to meet and exceed profitability expectations through effective leadership.
• Led by example on the selling floor, maintaining high standards for both customer service and store presentation.
• Assisted the management team in surpassing sales and profitability targets.
• Maintained thorough product knowledge to enhance the customer experience and support sales.

BA Hons - Architecture - University of Greenwich (2022 - 2026)

A Levels - Leyton Sixth Form College (2020 - 2022)

GCSEs - Dagenham Park C of E School (2014 - 2019)