Isra Adnan

With extensive experience in dental patient care and office management, I excel in scheduling and communication. I am eager to leverage my expertise in a dynamic team, aiming to enhance patient experiences and support dental staff in delivering exceptional care.

Trainee dental nurse - Damira dental - Basingstoke, Hampshire

(2025-01)

• Provided support during dental emergencies, ensuring quick response times.
• Managed inventory of dental supplies, avoiding stock shortages or wastage of resources.
• Prepared dental materials as required by dentists, enhancing efficiency of procedures.
• Enhanced patient experience by providing comforting chair-side assistance during procedures.
• Carried out sterilisation of dental instruments to maintain hygiene standards.
• Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
• Communicated effectively with patients to alleviate their nerves before treatments.
• Assisted dentists with routine and complex procedures, elevating patient comfort.
• Assisted in taking dental radiographs with precision and safety measures taken into account.

Patient care coordinator - Damira dental studios - Basingstoke

(2025-01)

• Managed patient reception, greeting patients and overseeing check-in and check-out processes to ensure a welcoming and efficient environment.
• Coordinated patient scheduling and appointment management, optimising clinic flow and enhancing patient satisfaction while assisting dentists.
• Handled phone calls and electronic communications, addressing inquiries and relaying messages to dental staff.
• Assisted with administrative tasks, including data entry, filing, and maintaining patient records, providing support to dentists and hygienists.

Administration receptionist - Stratton Valley LTD - Maidenhead

(2017-02 - 2024-12)

• Adapted to changing demands and requirements to consistently meet objectives.
• Completed tasks with enthusiasm and effective time management skills.
• Responded swiftly to emergencies and helped resolve concerns.
• Safeguarded information and maintained confidentiality.
• Answered calls promptly and provided exceptional service for diverse needs.
• Listened to directives from senior team members to complete safe, accurate work.
• Stayed collected and calm during difficult situations and interactions.

Host - British airways - Heathrow

(2023-04 - 2023-11)

• Helped clients feel welcome by conversing warmly and professionally answering questions.
• Adhered to policies and procedures for smooth daily operations.
• Maintained clean and organised space to comply with hygiene and health regulations.

Waitress supervisor - Coppa club - Sonning

(2021-06 - 2023-04)

• Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

A-Levels - Waingels Woodley (2019-05)

GCSEs - Piggott Twyford (2019-05)

Diploma: Paralegal, Law & Legal Secretary Level 4 – CPD Accredited - Paralegal, Law & Legal Secretary - Open study college (2024-01 - 2024-05)

Biology a level - Biology - Open study college (2025-02)