Teia Franklyn

A caring, reliable, and motivated individual seeking to develop a career as a Trainee Dental Nurse. My experience in hospitality has developed my ability to provide calm, friendly, and professional service, particularly when supporting people who may feel nervous or require reassurance. I am highly organised, attentive to detail, and understand the importance of professionalism, discretion, and respecting confidentiality.

I bring a warm and approachable manner, a strong willingness to learn, and a genuine desire to make every patient feel welcomed, comfortable, and respected. I am keen to develop my clinical skills and contribute positively to a professional dental team. I am currently enrolled on the NEBDN Diploma in Dental Nursing course seeking a full-time position with availability to start as soon as possible.

Guest Service Assistant at Z Hotels LTD (2021-11 – Present)

• Welcomed guests warmly and professionally, providing friendly and attentive service throughout their stay.
• Assisted guests with check-in and check-out, explaining hotel facilities, policies, services, and local information.
• Responded to guest enquiries in person, by telephone, email, and online messaging, providing clear and accurate information.
• Maintained a calm, polite, and professional approach when dealing with busy periods, complaints, or challenging situations.
• Assisted with bookings, reservations, amendments, and guest records, ensuring information was recorded accurately.
• Arranged additional guest requests, including luggage storage, transportation, wake-up calls, accessibility support, and special requirements.
• Provided information about hotel amenities, events, opening hours, local attractions, directions, and transport options.
• Managed lost property by accurately recording, safely storing, and returning items to guests.
• Took and passed on messages accurately to colleagues and other hotel departments to ensure effective communication.
• Maintained high standards of professionalism, confidentiality, organisation, and customer service at all times.

Bartender at Shoreditch Bar Group The Lighthouse Bar & Club (2019-10 – 2021-12)

• Prepared and served a wide range of drinks in a busy, high-volume environment while maintaining excellent customer service.
• Handled cash and card payments accurately and balanced tills at the end of shifts.
• Maintained appropriate stock levels and assisted with ordering and restocking supplies.
• Maintained high standards of cleanliness, hygiene, and organisation throughout the bar and service areas.
• Built positive relationships with customers through friendly, professional, and attentive service.
• Remained calm and efficient under pressure while managing multiple customer requests.
• Followed health and safety procedures and completed end-of-shift closing duties to a high standard.
• Worked effectively as part of a team to ensure smooth and efficient daily operations.

Bartender at HAP Recruitment (2018-05 – 2021-05)

• Served alcoholic and non-alcoholic beverages efficiently while providing friendly and professional customer service.
• Processed cash and card payments accurately and handled transactions responsibly.
• Maintained clean, tidy, and well-organised bar and customer service areas.
• Restocked fridges, shelves, and service areas to ensure drinks and supplies were readily available.
• Followed health, safety, and hygiene procedures at all times.
• Worked efficiently during busy periods while managing multiple customer requests.
• Communicated effectively with colleagues to support smooth day-to-day bar operations.

NEBDN Diploma in Dental Nursing in Dental Nursing – NLDC (2014-09 – 2015-07)

BTEC Level 3 Extended Diploma in Creative Media Production in Creative Media Production – Hackney Community College (2016-07 – 2016-10)

Pearson BTEC Level 1/2 First Certificate in Performing Arts (Musical Theatre) in Performing Arts – Big Creative Academy (2017-07 – 2017-07)

Pearson BTEC Level 3 90-Credit Diploma in Performing Arts in Performing Arts – Big Creative Academy (2018-07 – 2018-06)

Pearson BTEC Level 3 in Performing Arts in Performing Arts – Big Creative Academy (2018-07 – 2018-06)