Ivan Khokhlov

Dedicated and results-driven Product Manager and BA with a proven track record in establishing and optimising key business departments, automating workflows, and implementing innovative solutions to enhance operational efficiency. Adept at project management, process improvement, and compliance adherence in fast-paced environments. Unique background in international humanitarian policy and art allows me to offer novel approaches to problem-solving, affords poise, diplomatic approach and expert communication skills, as well as strategic planning and business acumen.

April 2022 - Current - Business Analyst - InvestEngine UK

• Establishing CX Department: implementation of an agile roadmap, overseas outsourcing, KYC participation. Achieving average response time < 10 minutes, with 100 h/week direct human response. CX department allows to handle growth bursts from promotions such as Money Saving Expert that increased clients by 25% and AUM by 19%. 

• In-specie transfer technology for ISA and GIA transfers (Equisoft): in 1st month reaching 78% of transfers/amount, over 10% of monthly new money in flow, and excess of £5mln funds in the 1st 6 months.
• VRP, Savings plans and Open Banking (TrueLayer): replacing 34% of regular top-ups, amounting to 3% of all new money inflow, 97.6% lower cost compared to DirectDebit, increased security, and decreased waiting times in 1st 3 months.
• Internal Suspicious activity and High-risk client monitoring: liaised with the compliance team to design and personally code a data-driven fraud prevention system, essential for meeting auditory KYC, PEP, Sanctions and AML requirements.
• Back-end tool for live quantitative client feedback analysis: instrumental in board-level strategy and roadmap planning. 
• Data analysis (Metabase, MySQL, ZenDesk Explore, Asana Reports, DB Forge): business-wide ownership of progress monitoring, reporting and activity alert tools, centralisation and storage, import management, and use of SQL to produce optimal scalable solutions for cross-departmental business requirements.

• Account Management and Compliance: Proficiently handled accounts duties, including proposals, sales agreements, MLR19 compliance, invoicing, and client liaison, maintaining the highest level of service
• Strategic Marketing and Event Coordination: Contributed to strategic marketing efforts by writing catalogue essays, press releases, and marketing copy. Organised and managed pre-sales exhibitions in London and Moscow.
• Acted as a substitute Shipping manager for 3 months, covering all the key registrar duties, including detailed tracking of art inventories, coordinating international shipments and customs clearance, efficiently organised the art storage and arranged photoshoots to document the artworks.

• End-to-end management experience of over 20 products across key international humanitarian policy objectives, from product inception, to implementation, to realisation, including documenting best practices and lessons learnt.
• Documented detailed business requirements on institutional programme, comms strategy and company positioning
• Mitigated the effects of the pandemic by successfully transferring venue-based operations online.
• Managed annual external communications plan to reach the target audience in line with data privacy requirements. 
• Coordinated a number of project teams throughout the project lifecycle to ensure all tasks are completed in line with project requirements and timeline expectations, prepared regular reports of project progress and operational issues.

King’s College London - History BA; First Class with Hons. (1.0)