Business Analyst
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My career spans administrative and technical expertise. I've worked as PA/Project Manager, Executive PA and Office Manager, PA to Head of Services within local councils, supporting senior leadership and streamlining operations. My role evolved into technical support within housing services, where I honed my problem-solving and systems knowledge. Today, I apply that foundation as a Business Analyst at a software company, bridging user needs with digital solutions to drive innovation and efficiency.
I’m passionate about improving processes, empowering teams through technology, and translating complex requirements into practical, user-friendly solutions. I am driven by a genuine desire to make systems work better for the people who rely on them through collaboration.
Gathering requirements, mapping processes, and translating business needs into technical specifications.
Experience supporting housing management systems and working within IT teams to deliver solutions.
Comfortable working with data to identify trends, generate insights, and support decision-making.
Involved in testing new features and ensuring systems meet user expectations.
Experienced using MS Excel, Word, PowerPoint, Outlook, Teams, Zoom, BI Reporting, DevOps
I am comfortable transitioning between roles and industries.
Meticulous in documentation, scheduling, and analysis.
Enjoy working with diverse teams to achieve shared goals.
NEC Software Solutions (Document Management)
July 2022 - Current
Technology Support & Solutions Specialist
Colchester Borough Homes/Colchester Borough Council
October 2016 – July 2022
July 2014 – September 2016
October 2010 – June 2014
PA to Head of Service
March 2006 – January 2010
Executive PA / Office Manager
Cinram UK Ltd based in Hammersmith, London with Head Offices in Canada
July 2005 – January 2006
TCE Interior Design Consultants cc in Durban, South Africa
February 2001 – May 2005
NEC Digital Studio - Certificate – Making Sense of User Research
Assisted Knowledge - BCS Foundation Certificate in Business Analysis
IELTS - British Council/Cambridge English
St John’s Ambulance - First Aid Certificate
Key Training - NVQ 2 in Business Administration
TEFL – Teach English as a Foreign Language Advanced TEFL Certificate (Merit)
Institute of Leadership & Management (JB Consulting) ILM Level 3
Tower Hamlet College - NVQ IT Expert, Level 3 and Level 2
