Ivy Fernandes

Friendly, reliable and hardworking individual with experience in customer-facing environments through restaurant work and childcare responsibilities. Strong communication, teamwork and problem-solving skills with the ability to stay calm under pressure, deliver excellent customer service, and maintain high standards of cleanliness and organisation. Adaptable, quick to learn and committed to contributing positively within a professional team environment.

Waitress (Part-Time) - Kalandula Restaurant - London

(2025-07 - 2025-12)

• Delivered friendly and efficient service to customers in a busy restaurant environment.
• Took accurate food and drink orders and ensured prompt service.
• Worked effectively with colleagues during busy periods to maintain service standards.
• Handled customer requests professionally and resolved minor issues quickly.
• Maintained cleanliness of tables, service areas and dining spaces.
• Followed food hygiene, health and safety procedures.

Babysitter - Private Family Clients

(2023-03 - 2024-05)

• Built strong relationships with parents through reliability and trust.
• Planned engaging activities that supported children's development and wellbeing.
• Maintained a safe environment and supervised indoor and outdoor activities.
• Demonstrated responsibility, patience and strong communication skills.

Level 3 Diploma - Creative Practice (Art, Design & Communication) - South Thames College (UAL) (2025-09)

GCSEs - English Language/Literature (5/5) and Mathematics (4) - The Elmgreen School (2025)