Iwona Kalota

Hospitality and Hotel Manager Operations professional with 10+ years of experience across multiple Travelodge properties, guest services, staff recruitment, team training, payroll, rota management, banking, food safety, health and safety compliance, and customer complaint resolution. Experienced managing daily hotel operations across multiple Travelodge properties while maintaining service standards, supporting over 20 staff development. Currently strengthening health and safety qualifications by completing a Managing Safely and NEBOSH course.

Hotel Manager at Travelodge Northampton M1 (2026-03 – Present)

Manage daily 87 rooms hotel operations, staff recruitment, team training, guest services, payroll, rotas, banking, housekeeping standards, food and beverage performance, and health and safety compliance audit passed in 98%

• Recruit and onboard team members while maintaining strong service and operational standards.
• Responsible for over 20 team members training and leadership.
• Review customer feedback and implement action plans to improve guest experience.
• Support food and beverage sales through cross selling and upselling.
• Oversee payroll, rotas, banking, housekeeping quality, and health and safety requirements.

Hotel Manager at Travelodge Northampton Upton Way (2021-09 – 2026-03)

Moved to a bigger hotel after the whole green scorecard achieved at the previous property. Increased Trip Advisor score from 3.2 to 4.2 in one year at Upton Way.

• Reviewing customer feedback to produce targeted action plans
• Making sure rooms and public areas are cleaned using company best practice
• Additional responsibilities include payroll management, rota banking and health & safety

Hotel Manager at Travelodge Northampton Round Spinney (2018-12 – 2021-08)

• Working with team members to create personal development plan
• Reviewing customer feedback to produce targeted action plans
• Fully trained on opera system, payroll and banking

Senior Account Administrator at Cygnia Logistics (2016-11 – 2018-11)

• Ensuring orders are processed in accordance with SLA
• Dealing with customer orders, queries, collections and bookings by email and telephone
• Fully trained on Scale, Globe and Oracle systems
• Responsible for applying for Certificate of Origin, EUR1, Phytosanitary and Health Certificates

Assistant Hotel Manager at Travelodge Luton (2012-02 – 2016-11)

• Investigated and resolved customer enquiries and complaints in an empathetic manner
• Recruiting staff, training them up and monitoring their performance
• Providing support to the manager in the planning and executing of all complex activities, tasks
• Ensuring that all legislation is adhered to within hotel, including employment law, health and safety, food hygiene and COSHH
• Dealing with daily banking and payroll, petty cash, refunds, weekly stock take, early departures, e-vouchers

NVQ Level 3 Diploma in Business and Administration in Business and Administration – Babcock International Group PLC (2017-10 – 2018-12)

NVQ Level 2 Hospitality in Hospitality – Babcock International Group PLC (2014-09 – 2015-10)