Izabela Basaraba

I am a devoted 19 year old looking forward into finding a second new, part time job. As a person I put passion in what I do as well as I am really good at communicating with other people. I love working in a team, however independent work will not be a challenge for me.

Working previously as a Housekeeper and a Customer Service Agent at the Airport has taught me into paying attention to small details as well as, making rational quick thinking decisions in order to assist any problem/ issue a customer might experience. I am also a very energetic and hardworking person, as I always look forward into new challenges and achievements.

Customer Service Agent (Check In Agent) at Bournemouth Airport (2025-03 – Present)

As a dedicated and customer-focused Check-In Agent, I provide efficient, friendly, and accurate service to every traveler. I handle check-in procedures, verify travel documents, issue boarding passes, and manage baggage with precision and attention to detail. My strong communication skills and calm demeanour help create a positive experience, even in high-pressure or fast-paced environments.

I am highly skilled in using airline reservation systems, resolving passenger issues quickly, and coordinating with operations and security teams to ensure smooth, on-time departures. I take pride in representing company values through professionalism, teamwork, and a welcoming attitude.

Housekeeper at Oceana Hotels - Cumberland Hotel (2023-09 – 2023-12)

• Handling customer complaints
• Customer Interactions
• Excellent Cleaning Service
• Managing Hard Chemicals
• Working in a busy environment

Vocational Level 3 Travel And Tourism Diploma in Travel And Tourism – Brockenhurst College (2023-09 – 2025-08)

GCSE in Enterprise and Marketing, English Literature and English Language, Tourism – Avonbourne Boys and Girls Academy (2018-09 – 2023-06)