Denisa Grajdeanu
Check-In Agent
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About
Highly motivated and professional individual with experience in aviation, retail, and hospitality environments. Demonstrates excellent customer service, strong communication skills, and the ability to remain calm and efficient in fast-paced settings. Experienced in handling enquiries, operating booking and payment systems, and maintaining high standards of presentation and safety. Reliable, adaptable, and committed to delivering outstanding customer experiences
Experience
Check-In Agent - EasyJet - Bristol Airport
- Delivered professional front-of-house service to passengers in a busy international airport environment.
- Processed passenger check-ins accurately, ensuring correct documentation and ticketing.
- Verified identification and travel documents in line with security regulations.
- Assisted passengers with enquiries and resolved issues calmly and efficiently.
- Worked collaboratively with colleagues to ensure smooth and timely flight departures.
- Maintained a clean, organised, and welcoming check-in area at all times
Customer Assistant - Boots - Cribbs Causeway, Bristol
- Provided friendly and knowledgeable customer service in a high-volume retail environment.
- Assisted customers with product selection and responded to enquiries confidently.
- Operated tills and processed cash and card payments accurately.
- Replenished stock and ensured shelves were well presented.
- Maintained store cleanliness and adhered to company standards
Waitress / Barista - Firewood Burgers & Hotdogs - Bristol
- Delivered efficient and welcoming service in a fast-paced hospitality setting.
- Prepared and served food and beverages in accordance with hygiene regulations.
- Managed customer orders and payments accurately.
- Ensured high standards of cleanliness and food safety
Sales Assistant - European Grocery Store - Easton, Bristol
- Assisted customers with product enquiries and provided friendly service.
- Operated POS systems to handle transactions accurately.
- Restocked shelves and ensured products were attractively displayed.
- Maintained store organisation and cleanliness.
Education
Level 3 Diploma - Aviation and Tourism - South Bristol Skills Academy
GCSEs - English and Mathematics - City of Bristol College
