Izyaan Laljee

Highly motivated and detail-oriented individual with hands-on internship experience in scheduling, project planning and customer service within various sectors – public transportation and retail. Strong analytical and organizational skills, proficiency in Microsoft Office and scheduling tools (including MS Project & Primavera P6). Proven ability to collaborate in team settings and also work independently whenever required.

Adept in managing data, supporting project delivery, and ensuring customer satisfaction. Highly enthusiastic to learn, contribute and grow within a dynamic work environment.

Work Experience - Richmond Hill Hotel

(2026-03-12 - 2026-03-12)

Objective: To learn functional duties of hospitality.

• Observed and assisted in table settings in the restaurant
• Assisted housekeeping to set up a room.

Work Experience - Hampton Court Palace

(2026-03-02 - 2026-03-06)

Objective: To learn event planning

• Assisted in sponsor selection.
• Brainstorming for event ideas and execution.
• Ideas to engage public participation in the event.

Work Experience via Movement to Work - Tesco plc - Bull's Bridge, Southall

(2025-09-29 - 2025-10-10)

Objective: To gain foundational retail experience while contributing to customer satisfaction and supporting store operations.

• Delivered high-quality customer service by assisting shoppers with product selection, accessibility and availability to enhance their in-store experience.
• Maintained a clean, organized, and visually appealing shop floor to ensure a welcoming environment for all customers.
• Regular Stock Taking including sorting out of date products.

Engineering & Asset Strategy - Transport For London (TFL) - London UK

(2025-04 - 2025-07)

Objective: To support the planning and execution of infrastructure works by maintaining documentation, assisting with coordination, and improving communication between engineering and construction teams.

• Maintained and updated weekly lookaheads to ensure contractors were scheduled accurately and site teams were prepared.
• Attended daily planning meetings and team coordination sessions; recorded action items and followed up on responsibilities.
• Managed supplier communications across email, phone, and in-person interactions to ensure efficient issue resolution.
• Performed administrative support including leave tracking, scanning, data entry, and file management for team efficiency.

Customer Service Assistant - Transport For London (TFL) - London UK

(2025-01 - 2025-03)

Objective: To enhance the commuter experience through effective customer engagement, real-time support, and maintaining smooth station operations.

• Provided proactive assistance to customers, including those with special needs, ensuring accessibility and safety.
• Assisted with ticketing and product advice, supported staff-enabled ticket machine operations.
• Responded to incidents in line with London Underground's procedures to maintain customer safety and minimise service disruption.
• Conducted station checks and assisted with congestion management, evacuation support, and reporting issues.

TDU – Track Delivery Unit Planning & Scheduling - Transport For London (TFL) - London UK

(2024-09 - 2024-12)

Objective: To contribute to the efficient delivery of infrastructure works by analysing productivity, preventing clashes, and supporting project planning.

• Created gang clash checks per Underground line, improving clarity on construction site access and avoiding operational delays.
• Tracked weekly productivity and prepared meterage reports for leadership to assess progress.
• Built and managed a Diversions Productivity Tracker to evaluate the effectiveness of redirected workforces.
• Supported scheduling using MS Project and Primavera P6; conducted float and critical path analysis.

Retail Work Experience Placement - OXFAM Kingston Riverside

(2024-07-01 - 2024-07-05)

Objective: To gain foundational retail experience while contributing to customer satisfaction and supporting store operations.

• Delivered high-quality customer service by assisting shoppers with product selection, sizing, and fit to enhance their in-store experience.
• Maintained a clean, organized, and visually appealing shop floor to ensure a welcoming environment for all customers.
• Regular Stock Taking. Online product pricing.

Math's GCSE - Capella House School (2019-09 - 2024-06)

English Functional Skills - Capella House School (2019-09 - 2024-06)

Science - Capella House School (2019-09 - 2024-06)