Jacek Michalski
Executor of Estate
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About
Highly motivated, enthusiastic and hard-working bilingual individual. A high-level of communication skills, able to empathise with and relate information to users of all levels. Experienced in providing a good level of administration and other support and dedicated, passionate about customer service.
Experience
Executor of Estate
(2026-09)
- Managing probate process, dealing with banks solicitors and estate administration for estate
- Organising property, legal paperwork and creditor accounts
Full-Time Carer - Family Member (Mother)
(2024-09 - 2026-09)
- Provided full-time care for elderly mother with complex health needs until her passing in September 2024
- Managed all household finances, medication, appointments, shopping and daily care
- Liaised with GP, district nurses and social services
- Handled all household administration and correspondence
Admin support and driver – part time & on demand - EMAR Chartered Architects - Slough
(2019-09 - 2024-08)
- Administration, general computer and software maintenance
- Letter writing, graphic design, assistance at meetings
- Driving
Driver Valeter, temp - Kia Cars Colindale
(2019-06 - 2019-08)
- Moving cars on site as necessary.
- Washing customer’s cars.
- Collections and deliveries of customer’s cars.
Delivery driver part time - KeenCare Harrow Pharmacy
(2018-10 - 2019-06)
- Delivering prescriptions to customers in the local area.
- Around 30 drops per day.
- Updating the computer system with administration tasks.
Chauffeur- Driver (fixed term contract) - Car Solutions
(2017-04 - 2018-09)
- Driving the main principle to and from meetings.
- Driving and picking up from the airport.
- Driving on business trip in Europe including in Portugal.
- Performing other car maintenance duties.
ICT Engineer 1st,2nd line (fixed term contract) - XMA Ltd
(2016-06 - 2017-03)
- Network manager for schools, looking after computers, servers.
- Adhoc service desk manager and team leader for help desk.
- 2nd line support for users, responsible for computer systems
IT admin support part time contract - IT Solutions
(2015-12 - 2016-05)
- 1st and 2nd line support for users, Responsible for computer systems. Trouble shooting hardware and software issues in Windows Vista, XP, 2000, Internet, Outlook
- IT fixes software hardware.
ICT Engineer 1st line support contract - Islington Council
(2015-04 - 2015-11)
- Network manager for schools, looking after computers, servers.
- Adhoc service desk manager and team leader for help desk.
- 2nd line support for users, responsible for computer systems
- Support of local area networks, support Windows XP,7,8, Office 2007 and 2010
IT Engineer Support and providing IT Training, part time contract - IT FIX
(2014-09 - 2015-03)
- 1st and 2nd line support for users, Responsible for computer systems. Trouble shooting hardware and software issues in Windows Vista, XP , 2000, Internet, Outlook
Travelled abroad France and Poland, looking after parents
(2014-06 - 2014-08)
HGFL Systems Engineer (short term contract) - Hillingdon Council
(2014-03 - 2014-05)
- Assisting and supporting HGfL Analysts and other team members
- Providing 2nd technical support for HGfL core and non-core site systems.
- Providing detailed ICT Audit reports with recommendations for improvements /upgrades to school systems
- Dealing with 2nd line hardware, software & network problems as escalated by the HGfL Service Desk.
ICT Engineer 2nd line (fixed term contract) - Inspire ICT services Ltd
(2013-09 - 2014-02)
- Network manager for schools, looking after, CC4, computers, servers, HP pro curve switches.
- Adhoc service desk manager and team leader for help desk.
- 2nd line support for users, some 3rd line support on the server, responsible for computer systems
- Support of local area networks, support Windows XP,7,8, Office 2007 and 2010
ICT Engineer 2nd line (fixed term contract) - Barnet Schools ICT Support service, Manorside Centre
(2012-09 - 2013-09)
- Network manager for schools, looking after, CC4, computers, servers, HP pro curve switches. Supporting kaseya server and ticketing.
- Adhoc service desk manager and team leader for help desk.
- 1st line support and users on the phone, 40-50 calls a day mostly 2nd line support for users.
Learning Support Administrator and Assistant to head of Skills Development - Barnet College - Colindale
(2011-02 - 2012-07)
- Using Information received from Admissions Team, initiating and maintaining pre entry Further Education learner spreadsheets. Providing regular, accurate information on learner support to Systems Compliance team.
- Sending letters to schools for support information about students. Disseminating documentation/information to learning support team and college
- Issuing manual registers for all out of class support sessions. Issuing exam cards to students. Scanning background documents for evidence, history of students. Maintaining accurate weekly Absence Reports for ALS Department. Updating tutors’ timetable
Customer services – Customer shopping delivery driver - Sainsbury’s North Finchley store
(2010-11 - 2011-02)
IT Engineer Support Helpdesk contract - Southwark College - Waterloo
(2009-09 - 2010-07)
- 1st line support and some 2nd line Support for 200 users on the phone, working with a team of seven people
- Using Touch paper software for call logging of client issues and vpn software for remote desktop support. Call prioritisation of logged calls and escalating some issues to 2nd line support.
- Using Active Directory to create user accounts and resetting passwords
Education
FITS SQA level 3 - ICT Support in Education for Practitioners (2015-08)
Level 2 NVQ - Business Administration (2012-06)
level 2 - Safeguarding certificate (2011-06)
Diploma of Merit - Security Chauffeur training Course - British Chauffeurs Guild (2009)
BSc - Computer Science (2003)
National Diploma - Computers (2001)
ECDL (European Computer Driving Licence)
Grade V - music theory (1994)
grade VIII - piano (1997)
10 GCSE grade A-C (1994)
3 A levels - Chemistry, Biology and Physics (1996)
