Jacinta Domurad

An energetic and highly motivated individual with good people skills and work co-ordination who is able to support people who need care and support to find training and employment. She had worked with many clients ranging from young people to mature customers and dealt with various activities and placed clients into courses, employment and training. She is confident to build productive relationships both internally and externally and co-ordinate with departments to deliver result.

She is friendly, focused, a strong team player and adds value in the business operation and deliver results. She is seeking for new work opportunities in the chosen establishment and is willing to enhance her current skills and adapt to the business needs.

Volunteer Patient Partner/ Mini Trolley sales - ROYAL FREE HOSPITAL - Chase Farm Hospital Enfield

(2025-12 - 2026-07)

• Conduct surveys with Patients at Inpatient, Outpatient, Radiology and Pharmacy department.
• Record positive / negative statements on tablet provided for further hospital improvements
• Selling snacks in mini trolley all around hospital
• Process card payment
• Replenish stock and receive suggestion / feedback

Caring for partner with cancer and therapy - Personal Care

(2025-09)

Employment administrator/Customer support - 5E LIMITED - NORTH LONDON

(2008-09 - 2025-09)

• Assisted customer via phone/face to face on 5E course information and marketing services etc
• Provide Information Advice and Guidance to customers
• Used Microsoft Office to write reports/memo/work tasks/spreadsheet of customers
• Trained customer in interviews, motivation and other non-regulated sessions
• Complete paperwork according to deadline
• Sourced for vacancies and work trial and voluntary opportunities locally
• Talking to people to get an understanding of what sort of career they want.
• Providing support on managing health and mental health to clients and submit referral if needed
• Dealt with issues on housing, welfare benefit, childcare and provide information and advice
• Assisted in self-employment and provided advice and guidance
• Used diagnostic tool to identify barriers and create solutions and progress customers
• Worked with other departments to ensure course completion and attendance in courses

Human Resource Assistant - GASTRODOME SDN BHD - MALAYSIA

(2001-05 - 2005-02)

• Created a Human resource department for a brand new company
• Responsible to update employees' annual leaves, maternity, sick leave
• Updated employee register, personnel records
• Executed Payroll and calculated bonus, salary review etc.
• Filled Company's tax form and dealt with HMRC, DBS, etc
• Salary comparison analysis
• Conducted interviews
• Inform job applicants of their acceptance and rejection of employment
• Assisted in disciplinary matters
• Conducted exit interview

ICT Systems support Level 2 - City & Guild - 5E LTD (2018)

Functional skills English Level 2 - City & Guild qualification

Functional skills Maths Level 2 - City & Guild qualification A Levels - ACS Sitiawan School, Perak, Malaysia - ACS School (1999)