Jack Dowers

Results-driven FM, Mechanical Maintenance and Operations leader with 15+ years of experience transforming maintenance performance across large, multi-site portfolios. Currently overseeing 16 Amazon regional facilities and 128 technicians across the US and UK, consistently delivering multi-million-dollar cost savings and best-in-class safety performance. Expert in hard FM, planned/reactive maintenance, statutory compliance, and building high-performing teams.

Committed to delivering innovative, award-winning facilities services.

Operations Manager - Amazon - Aberdeen, GBR

(2025-01)

Oversee the daily operational and logistical output of Scotland's northernmost manned Amazon facility. Lead 4 direct reports and 120 secondary reports in mission accomplishment, quality adherence and career growth. Ensure building, safety, and labor compliance at the business and municipal levels. Monitor and control Under-The-Roof and On-The-Road sortation and delivery processes, driving constant improvement through root cause analysis as well as change management frameworks.

Regional Maintenance Manager - Amazon - Everett, WA | Greenwood, IN | Chattanooga, TN

(2022-01 - 2025-01)

Oversee operational efficiency of 16 regional warehouses across eight states, ensuring rapid delivery timelines within a five-hour window. Administer comprehensive safety, root cause analysis, and technical training programs. Lead 16 direct reports each managing 8–16 subordinates, totalling 128 technicians.

• Facilitated root cause analysis across 63 sites, completing six projects yielding $2.4M globally and $1.3M network-wide annual savings.
• Minimised TRIR to 0.18 from a goal of 0.74 over 18 months – far exceeding regional safety metrics.
• Generated $1M in global savings by innovating a 15-minute robotic equipment repair solution, slashing parts and labour costs.
• Engineered a forklift leg protector preventing rack damage – estimated $1.76M annual savings in potential revenue losses.
• Optimised power outlet installations across 53 sites, completing the project $3.6M under budget ($715K actual vs $4.3M approved).
• Enhanced Junior Maintenance Technician interview pass rates from 35% to 78%; increased retention by 6%.

Area Maintenance Manager - Amazon - Everett, WA

(2020-01 - 2022-01)

Directed maintenance operations at a high-volume fulfilment centre; oversaw electrical, plumbing, HVAC and robotics/conveyor systems on a 24/7 schedule. Managed monthly maintenance budget of $27K.

• Saved $148K in training costs across 12 sites by certifying six technicians as internal evaluators.
• Advanced four technicians to senior/management roles through structured mentorship.
• Initiated CPR certification programme reducing per-person cost from $120 to $28.60; extended across 63 sites.

Maintenance Controller - Alaska Airlines - SeaTac, WA

(2019-01 - 2020-01)

Resolved urgent aviation maintenance issues to minimise schedule disruptions on Boeing 737 and Airbus fleets. Monitored aircraft safety against the Minimum Equipment List (MEL) and escalated AOG situations.

• Supported safe maintenance of Boeing 737s and Airbus aircraft each valued $6.5M–$7M with zero safety incidents during tenure.
• Implemented rigorous monitoring protocols for AOG statuses; minimised operational disruptions.

Maintenance Controller - Endeavor Air (Delta Connection) - Minneapolis, MN

(2017-01 - 2019-01)

Directed maintenance for a fleet of 55 CRJ-200s and 98 CRJ-900s; supervised controllers and base mechanics ensuring FAA/company regulatory compliance.

• Secured 99.98% flight completion rate across 186 consecutive days.
• Pioneered emergency vendor qualification process – reduced qualification time from one week to two days; integrated into the General Maintenance Manual.
• Reviewed 2,000+ inaccurate delays/cancellations, identifying root causes in 90%+ of cases; reduced delays by 20%.

Maintenance Controller - Air Wisconsin Airlines - Appleton, WI

(2015-01 - 2017-01)

Advanced from contractor to lead troubleshooter. Conducted line maintenance across multiple bases; enforced FAA compliance via MEL adherence.

• Completed aircraft type training in 30 days vs 90-day benchmark.
• Achieved lowest FAA violation rate among peers: 3 vs group average of 5+.
• Orchestrated remote actions for 200+ cases: supply orders, mechanic assignments, lodging.

A&P Mechanic Contractor - APA Services / TOPS Staffing - Indianapolis, IN / Long Beach, CA

(2014-01 - 2015-01)

• Contributed to engine conversion project on 65 aircraft within 120 days, enhancing fuel efficiency.
• Executed preventive maintenance on Gulf Stream private jets valued at $60M+.
• Improved engine change/repair efficiency by 33% through new maintenance processes.

Line Mechanic | Supervisor | QA Representative - United States Marine Corps - Okinawa, Japan | San Diego, CA

Bachelor of Science - Aviation Maintenance Management - Embry-Riddle Aeronautical University