Jack Gallaher

ISTQB-certified QA Analyst with 6 years of experience in software testing across sectors including legal services and financial technology. Proven expertise in manual, automation, and API testing, with hands-on experience in Selenium, Cucumber BDD, Postman, Jenkins and currently learning about Playwright.

Experience in using AI tools like ChatGPT, M365 Copilot and GitHub Copilot to accelerate test design, automation development, debugging, documentation. Intermediate proficiency in C#, SQL, web technologies and currently upskilling in Typescript. Solid foundation in programming principles.

Experienced in investigating defects, analysing customer-reported issues, reproducing bugs, supporting issue resolution, and collaborating with cross-functional teams to deliver fixes. Excellent communicator with solid time management skills. A strong commitment to being a team player and delivering positive results.

QA Analyst at Storm Technology (2023-03 – Present)

• Test Microsoft Dynamics 365 and Power Apps for legal systems.
• Design and execute test cases and manage defects in Azure DevOps.
• Develop automated tests using Selenium (C#) and Playwright (TypeScript).
• Perform API testing using Insomnia.
• Desiged and executed SQL tests for Database validation
• Use Microsoft Copilot and GitHub Copilot to support test-case generation, automation scripting, debugging and documentation.
• Perform cross-browser and cross-device testing using BrowserStack.
• Collaborate within Agile teams and participate in client defect reviews.

Quality Analyst at Fenergo (2021-05 – 2023-03)

• Conducted manual and automated testing across multiple environments.
• Executed Python scripts for test data and performed SQL database testing.
• Developed automated tests using Selenium (C#).
• Performed API testing with Postman and supported CI integration through Jenkins.
• Collaborated within Agile teams and participated in client defect reviews.

Systems Administrator (Contract) at Change Healthcare (2020-10 – 2021-03)

• Provided L1/L2 support for RIS/PACS systems.
• Diagnosed network, server and database issues.
• Used Salesforce for issue tracking and support management.

QA Engineer Intern at Fidelity Investments (2019-01 – 2019-08)

• Conducted manual UI, API and database testing.
• Developed automated tests using Cucumber/Java and Gherkin scenarios.
• Collaborated within Agile teams and participated in client defect reviews.

Service Support Specialist at House of Fraser (2017-06 – 2019-01)

• Delivered customer and system support.
• Managed transactions and resolved troubleshooting issues.

BSc (Hons) in Computing – National College of Ireland (2018-01 – 2020-01)

Higher Certificate in Computing – National College of Ireland (2016-01 – 2018-01)