Rama Devi B

ISTQB-Certified Senior QA Engineer with 10+ years of experience in Functional, Integration, API, Automation, and ETL Testing across Finance, Insurance, Healthcare, Logistics, and Enterprise Applications. Experienced in end-to-end testing, enterprise integrations, data migration validation, and test automation using Playwright and Selenium, ensuring high-quality and reliable software delivery.

QA Engineer - MabeyHire Ltd - Wakefield, United Kingdom

(2024-12 - 2025-08)

Project Overview: LaunchPad CRM and Insphire ERP platforms for customer data centralization, sales automation, order processing, asset tracking, and compliance monitoring.

• Performed manual testing of AI chatbots by validating response accuracy, relevance, context retention, edge cases, and error handling across diverse user queries.
• Evaluated AI-generated responses for quality, consistency, hallucinations, and prompt adherence, documenting defects and providing actionable feedback to improve chatbot behaviour.
• Designed and implemented scalable automation frameworks using Power Automate, Playwright(TypeScript).
• Performed API request/response validation using Postman to ensure accurate data synchronization across integrated systems.
• Executed SQL-based database testing to validate backend data.
• Analyzed failures, debugged flaky tests, implemented wait strategies, and improved test reliability with Playwright tracing and retries.
• Collaborated with business stakeholders and application owners to validate data mappings, workflow orchestration, and integration requirements.
• Logged, tracked, and resolved defects using JIRA – Xray.
• Performed AI Chatbot testing for verifying behaviour on the Search technology implemented on Launchpad.
• Supported CI/CD testing activities and participated in release validation for enterprise applications, enabling continuous testing and reducing release time.

Senior QA Engineer - UNISYS - Hyderabad, India

(2021-11 - 2023-10)

Project Overview: Oracle Insurance Policy Administration (Globe Life) for managing insurance policies, premiums, billing, payments, and claims.

• Translated FRDs, BFRDs, and business workflows into clear, testable requirements, ensuring complete test coverage and alignment with business needs.
• Analyzed project requirements, user stories, and design documents to define comprehensive test strategies and approaches.
• Designed and executed end-to-end testing including smoke, functional, UI, regression, integration, and database testing to validate complex insurance workflows.
• Validated API requests, responses, and error handling using SOAPUI
• Managed defect lifecycle, test execution, and reporting using Azure DevOps, ensuring effective tracking and timely resolution.
• Executed and maintained automated test scripts using Selenium to support regression testing and improve efficiency.
• Validated policy approval and workflow processes using Salesforce Lightning, ensuring seamless business process execution.
• Active participant in Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Conducted knowledge transfer sessions and mentored junior QA engineers, improving team capability and onboarding efficiency.

Senior QA Engineer - UNISYS - Hyderabad, India

(2019-12 - 2021-10)

Project Overview: TESCO mortgage data migration into UFSS system using ETL transformation and load processes.

• Designed and implemented ETL test strategies & execution plans.
• Performed SQL-based validations to ensure accuracy of transformed data.
• Monitored ETL workflows in SSIS and validated batch jobs.
• Documented and tracked defects in Clear Quest until closure.
• Performed end-to-end integration testing of batch workflows and downstream systems to ensure data integrity and compliance
• Delivered Power BI dashboards for test execution metrics.
• Ensured data integrity & compliance through multiple migration cycles.

Senior QA Engineer - UNISYS - Hyderabad, India

(2012-02 - 2014-10)

Project Overview: Lloyds Banking Group's mortgage integration project consolidates 1.7M accounts into the UFSS servicing platform.

• Designed and executed functional, regression, and system testing.
• Proposed and implemented an automation framework using Selenium WebDriver (data-driven).
• Managed the defect lifecycle using Bugzilla and ClearQuest.
• Conducted root cause analysis (RCA) using the Fishbone method.
• Maintained test data, reusable scripts, and regression suites.
• Coordinated onshore-offshore QA efforts for seamless delivery.
• Prepared metrics & quality reports for client presentations.

Senior QA Engineer - UNISYS - Hyderabad, India

(2010-01 - 2012-02)

Project Overview: CIS DOT Australia (PRIDE System) providing real-time train service info across metropolitan railways.

• Designed, executed, and maintained test cases, RTM, and risk analyses.
• Conducted GUI application functionality test, web services, database, regression, and performance tests.
• Executed tests with Rational Functional Tester and reported bugs via Bugzilla.
• Created detailed defect reports with reproducible steps & screenshots.

QA Engineer - UNISYS - Hyderabad, India

(2008-02 - 2010-01)

Project Overview: Health PAS Online (Maine & Idaho, USA) – Online healthcare claims processing for providers & service locations.

• Analyzed Use Cases & DSD documents to design RTMs.
• Authored and executed functional test cases and logged defects via Digite.
• Developed and executed automation test scripts using QTP.
• Conducted performance testing using NeoLoad.
• Performed database validations with SQL queries.
• Ensured compliance with HIPAA regulations in claims processing system testing.

QA Engineer - SMART Bridge Solutions Pvt Ltd - Hyderabad, India

(2006-02 - 2008-10)

• Defined project scope and designed comprehensive test strategy for QSR client.
• Created and executed test plans using black box and grey box methods.
• Prepared detailed test estimations, matrices, and reports to track testing progress.
• Generated test data for various test cases to ensure thorough coverage.
• Executed SQL queries for back-end testing of application functionality.
• Tracked and reported bugs effectively using Mantis tool throughout the project lifecycle.
• Conducted weekly team reviews to assess progress and address challenges.
• Performed load testing of application using TestComplete tool, ensuring performance reliability.

Masters - Computer Science - Osmania University (2005 - 2005)