Jack M

Dynamic and client-focused professional with a proven background in consultative sales, client engagement, and technology solutions across the legal and corporate sectors. Skilled in building relationships with high-value clients, delivering persuasive presentations, and tailoring solutions to meet strategic objectives. Recognised for a polished communication style, attention to detail, and an ability to understand client needs.

Business Sales Consultant at Croner (2026-02 – Present)

• Engage with business owners and senior decision-makers to understand their operational and compliance challenges.
• Conduct consultative sales conversations, identifying client needs and recommending tailored HR, employment law, health & safety, and business support solutions.
• Build and manage a strong sales pipeline through outbound prospecting and relationship development.
• Consistently work towards and achieve individual sales and performance targets while maintaining a high standard of customer service.
• Maintain accurate CRM records and collaborate with colleagues to ensure smooth onboarding and ongoing client satisfaction.

AI Solutions Consultant (CoCounsel) at Thomson Reuters (2025-08 – 2025-10)

• Lead consultative sales engagements for CoCounsel, Thomson Reuters' AI-powered legal assistant, guiding clients through discovery, demo, and implementation stages.
• Deliver tailored presentations to senior legal and corporate decision-makers, articulating and highlighting clear business value and ROI.
• Collaborate with sales teams to identify opportunities, build relationships, and align solutions with client strategies.
• Support pilots and proof-of-concept projects, ensuring exceptional client experiences and successful outcomes.
• Contribute to business growth through persuasive communication, commercial insight, and deep understanding of client needs.

Portal Services Team Leader at Pinsent Masons LLP (2020-01 – 2024-08)

• Led a team delivering bespoke technology solutions for global clients, ensuring quality service and client satisfaction.
• Managed client requests, prioritising efficiency, clear communication, and relationship building.
• Collaborated across departments to improve service delivery, track performance metrics, and enhance client outcomes.
• Represented the firm at internal and external events, promoting innovation and service excellence.

Portal Services Analyst at Pinsent Masons LLP (2017-03 – 2019-12)

• Designed and implemented secure client portals to support major corporate transactions and collaborations.
• Delivered client training, producing user guides and resources to ensure smooth onboarding and adoption.
• Provided hands-on support to resolve client issues quickly and effectively.

Extranet Migration Administrator at Pinsent Masons LLP (2016-06 – 2017-02)

• Coordinated data migration projects, maintaining meticulous records and ensuring accuracy and client confidence.

HNC Professional Cookery in Professional Cookery – South Lanarkshire College (2011-08 – 2015-12)

SVQ Level 2 in Professional Cooking – South Lanarkshire College (2011-08 – 2015-12)

SCE Highers in English, Geography, Photography for the Media – Williamwood High School (2005 – 2011)

Standard Grades / Intermediate 2 in Hospitality, Geography, History, Computing, Physics, Woodworking, English, Maths – Williamwood High School (2005 – 2011)