Jackie Chelagat

I am a disciplined, hardworking and a motivated team player who is ambitious. I am capable of cooperating with an aim of producing the best output and be part of the result oriented professionals. I am willing to undertake any challenge in realization of my dreams, profession and acquire new skills while effectively working with a variety of different people.

Human Resource Manager at Shell (2025-04 – Present)

Managing three Shell petrol stations

• Identifying staffing needs.
• Posting job advertisements and sourcing candidates.
• Conducting interviews and selecting suitable candidates.
• Ensuring proper onboarding and orientation.
• Organizing training programs to improve employee skills.
• Encouraging professional development and career growth.
• Assessing training needs and effectiveness.
• Managing employee grievances and resolving conflicts.
• Promoting a positive work environment.
• Ensuring compliance with labor laws and workplace policies.
• Developing performance appraisal systems.
• Monitoring employee productivity and giving feedback.
• Recognizing and rewarding good performance.
• Designing competitive salary structures.
• Managing employee benefits (e.g., health insurance, pensions).
• Ensuring payroll accuracy and timeliness.
• Creating and updating HR policies and procedures.
• Ensuring compliance with employment laws and regulations.
• Handling disciplinary actions and terminations fairly.
• Forecasting future staffing needs.
• Planning for retirements, promotions, and succession.

Human Resource Manager at Yasian Technology Company Ltd (2024-01 – 2025-03)

• Successfully implemented streamlined recruitment processes, reducing time-to-hire and cost-per-hire.
• Developed and executed effective employee retention strategies, decreasing employee turnover rates.
• Built a strong employer brand, attracting top talent in the competitive tech industry.
• Implemented effective onboarding programs to integrate new hires smoothly.
• Implemented performance management systems that foster employee growth and development.
• Created career development pathways, providing employees with opportunities for advancement.
• Developed competitive compensation and benefits packages to attract and retain top talent.
• Ensured compliance with all labor laws and regulations.
• Managed payroll and benefits administration efficiently.

Human Resource / Admin Office Assistant Intern at Kenyatta International Convention Centre (KICC) (2022-08 – 2023-08)

• Drafting memos, letters and reports.
• Assisting in reviewing job descriptions and preparing job advertisements; Assisting in coordinating the recruitment process.
• Assisting in organizing Staff induction and onboarding programs; assisting in processing salaries, allowances, benefits and final dues; Managed customers and liaised with suppliers to ensure they abideby production and delivery timeline.
• Answered all phone calls and replied to office emails and texts. Worked as an administrative assistant; received and processed all invoices, expense forms, and payment requests.
• I have excelled in interacting with employees to understand their needs, build relationships and eventually work towards meeting their needs.
• Ability to establish and grow strong relationships with employees by interacting with them at a personal and individual level to meet their needs.
• Able to visualize and solve complicated problems in the best way possible and make accurate and informed decisions.
• Ability to cultivate good communication with colleagues, employees and most importantly stakeholders which enhances a good working environment and enhances the chances of the business thriving.

Bachelor of Commerce in Commerce – University of Nairobi (2021-09)

Diploma in Human Resource Management in Human Resource Management – University of Nairobi (2017-09 – 2018-09)

Certificate in Computer Packages – Elgon View College (2017-07 – 2017-08)

Certificate in Human Resource Management in Human Resource Management – University of Nairobi (2017-01 – 2017-06)

Kenya Certificate of Secondary Education – Liberty Girls Academy (2013 – 2016)

Kenya Certificate of Primary Education – Mokombet Academy (2004 – 2012)