HR Manager - Talent Shared Services - EY (Ernst & Young)
(2024-06)
- Project managing and planning the return of the HR Shared Services advisors from IBM to EY - focusing on a UK transition
- Interviewing for a brand new team of 11 HR Advisors and 1 team leader
- Providing thorough policy training, for all new starters and engaging in calls and meeting with stakeholders ahead of service go live
- Supporting the business/Talent Shared Services with cyclical activities such as salary review
- Working with the Reward team to support the operations of the annual benefits enrolment – providing the correct advice on benefits to my team
- Being responsible of HR policies, process developments and employment law changes, and cascading to Advisors
- Producing monthly Management Information (MI) for Head of HR
- Dealing with any escalations within the team and having difficult conversations with senior stakeholders to resolve issues if required
- Reviewing monthly productivity statistics and suggesting improvements depending on KPI's
- Holding 1-2-1's and managing performance for all Advisors – delegate projects depending on career aspirations/interests to support my team
- Supporting HR Managers and their teams with projects/absences (Immigration, HR Operations, Employee Relations, Reward, Payroll)
HR Manager/Business Partner - EY (Ernst & Young)
(2023-02 - 2024-06)
- Supporting the business with general people queries in relation to performance advice
- Supporting the business with pay planning and pay review for the next financial year
- Project managing redundancy programmes and working with the business/legal/ER to ensure these run successfully
- Project manage TUPE's in/out of the organisation successfully
- Managing 11 HR Advisors holding 1-2-1's and managing performance concerns
- Working with difference service lines to ensure processes run consistently, suggesting process improvements, and implementing them
- Supporting with other cyclical activities relating to benefits, holiday carry forward and getting involved in ad hoc activities across other HR functions
HR Delivery Manager (EY Help HR - supporting the EY account) - IBM
(2021-12 - 2023-02)
- Managing a global team of 13 HR Generalist Advisors, 2 Experienced Recruitment Advisors and 3 Graduate Recruitment Advisors who provide first line advice to the client
- Ensuring the best service is provided to EY – working within SLA and training team members in line with HR policies and procedures
- Supporting with Talent Shared Services projects at EY as done in previous role; covering cyclical activities such as salary view, benefit enrolment – working with EY to always ensure a smooth operation for the business
- Holding 1-2-1's and managing performance for all advisors – delegate projects depending on career aspirations/interests to support my team
- Reviewing monthly productivity statistics and suggesting improvements depending on KPI's
- Dealing with complex queries/complaints and providing solutions & setting expectations accordingly within EY/ Strategic Talent Consultants
- Proving monthly MI to the client, including daily dashboards with metrics to reflect volumes and tasks achieved
- Managing recruitment and working globally with IBM to recruit the best team to provide the best service to EY
HR Manager (EY Help HR) - EY (Ernst & Young)
(2021-10 - 2021-11)
TUPE to IBM as of 1 December 2021
- Managing a team of 8 HR Generalist Advisors, 2 Experienced Recruitment Advisors and 3 Graduate Recruitment Advisors who provide first line advice to stakeholders
- Supporting with TUPE transfers – ensuring my team can provide the right advice to TUPE transfers regarding their terms and conditions
- Supporting the business/Talent Shared Services with cyclical activities such as salary review
- Working with the Reward team to support the operations of the annual benefits enrolment – providing the correct advice on benefits to my team
- Being responsible of HR policies, process developments and employment law changes, and cascading to Advisors
- Managing all recruitment and interviewing new team members
- Producing monthly Management Information (MI) for Head of HR
- Reviewing monthly productivity statistics and suggesting improvements depending on KPI's
- Holding 1-2-1's and managing performance for all Advisors – delegate projects depending on career aspirations/interests to support my team
- Supporting HR Managers and their teams with projects/absences (Immigration, HR Operations, Employee Relations, Reward, Payroll)
HR Team Leader – HR Operations - EY (Ernst & Young)
(2021-08 - 2021-10)
HR Generalist Advisor - EY (Ernst & Young)
(2020-01 - 2021-08)
HR Advisor - Thompsons Solicitors
(2018-01 - 2020-01)
HR Operations Assistant - Shakespeare Martineau LLP
(2017-02 - 2017-12)
HR Administrator - Shakespeare Martineau LLP
(2016-01 - 2017-02)
