Jackie James

Mental Health Support Worker Agency (MHSW)

Talent

CarlisleMember since July 21, 2026

carerEmpathyDe-escalation techniquesSafeguarding proceduresInfection prevention and controlNegotiationWorkforce planningRecruitmentData entryReconciliation

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carerEmpathyDe-escalation techniquesSafeguarding proceduresInfection prevention and control

About

Self-driven, intelligent, and open-minded individual with a strong passion for teambuilding and the ability to manage a wide range of challenging assignments. Person of integrity with a natural ability to build trust and relate effectively with others. Excellent interpersonal skills, results-oriented mindset, and commitment to excellence.

Over four years of experience in customer service with a solid foundation in communication, problem-solving, and client care. Professional journey includes working with reputable organizations such as Visionone Group Limited Companies, demonstrating calmness under pressure, critical thinking, and timely decision-making.

Experience as a Business Development Executive and a Realtor, successfully identifying and capitalizing on growth opportunities, driving significant revenue increases and building lasting client relationships. Leadership experience includes managing teams, optimizing workflows, and enhancing productivity. Recent work as a Health Care Assistant in NHS has profoundly shaped character and deepened capacity for empathy, reinforcing belief in the importance of human connection, especially in healthcare settings where empathy and trust are critical to healing and wellbeing.

Experience

Mental Health Support Worker Agency (MHSW) - Quality Care Cover- Daytime Healthcare agency

(2026-06)

Provide person-centred care and support to individuals with a range of mental health conditions, promoting dignity, independence, and recovery.
Support service users with daily living activities, including personal care, meal preparation, medication prompts, and maintaining personal hygiene where required.
Build positive, therapeutic relationships with service users through active listening, empathy, and effective communication.
Observe, monitored, and accurately recorded changes in service users' mental and physical wellbeing, reporting concerns promptly to the clinical team.
Assisted individuals in developing independent living skills and achieving personal goals outlined in their care plans.
Support service users in managing challenging behaviours using de-escalation techniques and positive behaviour support strategies.
Encourage participation in social, recreational to improve wellbeing and reduce isolation.
Working collaboratively with nurses, social workers, occupational therapists, and other healthcare professionals to deliver high-quality care.
Maintain accurate, confidential, and timely documentation in line with organisational policies and legal requirements.
Ensured compliance with safeguarding procedures, infection prevention and control, health and safety regulations, and Mental Capacity Act principles.
Respond appropriately to emergencies and mental health crises while following established protocols.
Adapting quickly to different healthcare settings, including hospitals, supported living services, residential homes, and community mental health environments.
Promotes equality, diversity, inclusion, and respect for service users' cultural, religious, and personal preferences.

Health Care Assistance (HCSW) - Royal Bournemouth Hospital- UHD NHS Trust

(2025-01)

Assist patients with personal hygiene, including washing, dressing, and toileting.
Provide emotional reassurance and companionship to promote patients' comfort and dignity. Also by providing emotional support to families that have a palliative patient
Monitor and record vital signs (temperature, pulse, respiration, blood pressure, blood sugar, saturation recording) and report abnormalities to the nurse in charge, also send samples to monitor patient's condition i.e. stool and urine samples.
Record keeping- Documentation of day to day care of patients on care plans documents.
Help with safe patient movement, positioning, and mobilization, using appropriate techniques and equipment.
Support patients during mealtimes, encouraging dietary intake, and assisting with feeding where necessary (Food Chart recording).
Observe and report changes in patients' physical, emotional, or mental health.
Doing Cannulation and Venepuncture to patients when required to do so by Nurses or consultants.
Maintain a clean, safe, and organized ward environment, adhering to infection control protocols.
Assist with the preparation of beds and maintain patient rooms and communal areas.
Ensure patient equipment is clean and in good working order.
Support patients in adhering to pre- and post-operative instructions as guided by clinical staff.
Work as part of a multidisciplinary team to ensure a high standard of care.
Participate in handovers and team meetings to share relevant patient information.
Contribute to accurate documentation in patient records and care plans.

Relocating from Kenya to United Kingdom and settling in UK as job hunting

(2024-05 - 2025-01)

Assistant Human resource Manager/ Realtor - Maestroville Estates (K) Limited (Visionone Group Limited)

(2021-09 - 2024-04)

Ensure the needs of External and internal customers are met, with fast settlement of genuine claims from clients and improvement on existing services. Assist in workforce planning and support the onboarding process. Develop strong relationships with local businesses and services to offer clients additional value-added services.

Conduct property viewings and organize lease and sale agreements. Act as intermediary in negotiations between buyers and sellers. Prepare detailed reports and contracts ensuring accuracy and compliance with legal requirements.

Conduct research and development to obtain new knowledge applicable to the company's business needs.

Customer Service - To ensure the needs of External and internal customers are met, fast settlement of genuine claims from clients and improvement on existing services.
Assist in workforce planning by posting job adverts on recruitment platforms, social media and internal boards.
Support the onboarding process, ensuring new hires receive induction process and company policies.
Developed strong relationships with local businesses and services to offer clients additional value-added services.
Assisted with job positioning. Advertisements and managing applicants.
Conducted property viewings, highlighting key features to prospective buyers and tenants.
Organized lease, sale agreements signing and property rights transfer.
Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
Prepared detailed reports and contracts, ensuring accuracy and compliance with legal requirements.
Research and development - Helps to obtain a new knowledge applicable to the company's business needs that eventually will result in new or improve products. Processes, systems, or services what can increase the company's sales and profits.
Provided administrative support to Hr manager in all ongoing projects.

Business Development Executive - Bluecover Insurance Brokers (Visionone Group)

(2020-06 - 2021-08)

Collaborated with underwriters to assess risks and determine policy eligibility.
Prepared necessary paperwork required to process insurance sales and renewals.
Responded to customer calls swiftly to resolve issues and answer questions.
Complied with all approved procedures, customer service standards.
Handled inbound calls from prospective customers and capitalized on sales opportunities.
Creating and maintaining a database of prospect clients (Sales force, excel sheet) of prospective clients information.
Coordinated with finance teams to streamline premium collection processes, improving efficiency.
Collaborating with insurance sales & leadership to secure, retain and growth of the company
Building business relationship with current and potential clients
Understanding clients' needs and offering solution and support by following up on claims.
Delivered performance updates, quarterly business reviews and planning meetings.
Interpreted policy wording to clarify coverage, exclusions, and conditions for clients.
Cultivated strong relationships with insurance providers to enhance negotiation leverage.
Maintained meticulous records of client interactions, policies sold, and renewals due.

Clerk - Alladin World of Brands

(2019-01 - 2020-05)

Making ETR
Reconciling cash, insurance and al-pesa card
Reconciling and issuing Naivas vouchers Reconciliation of online sales writing of cheques for any payment
Reconciliations of payment made through al-pesa cards before they are sent
Executed account updates and noted account information in company data systems.
Monitored deadlines for projects and tasks, proactively reminding team members to ensure timely completion.
Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.

Internship as HR personnel - Moi Airbase Forces

(2018-07 - 2018-10)

Assistant manager - Rucanzi Printing Services and Stationeries Enterprise

(2015-04 - 2018-09)

Inspected and examined printing products for quality of print clarity
Handling of clients' issues at inquiry
In charge of office stationery
Type setting, photo copy and printing
Making of E-cards
Ran Epson printer set duplex and simplex printing and loading of large rolls of papers trouble shoot printing output problem fixed error in timely manner.