Jackie Roberts

I'm a friendly, outgoing person with an ability to work well in a team or on my own, once fully trained. I enjoy learning new skills and interacting with Customers and Colleagues.

Sales Admissions - Alton Towers

(2026-02 - 2026-11)

• Welcome and assist guests entering the theme park.
• Scan tickets and Merlin Passes to allow guests into the park.
• Check tickets and passes and help resolve entry issues.
• Manually enter ticket or pass codes when scanning does not work.
• Direct guests to the appropriate till or area when further assistance is required.
• Provide friendly and helpful customer service.
• Communicate clearly with guests and colleagues.
• Work efficiently in a busy and fast-paced environment.

Retail Experience - Alton Towers

(2026-06 - 2026-11)

• Serve customers using the tills.
• Scan products and process customer purchases.
• Take payments accurately.
• Manually enter barcode numbers when products do not scan.
• Assist customers with their purchases and queries.
• Replenish and stock shelves when products are running low.
• Keep the shop area tidy and presentable.
• Work as part of a team to provide good customer service.

Sales Admissions - Alton Towers

(2025-11)

• Welcome and assist guests entering the theme park.
• Scan tickets and Merlin Passes to allow guests into the park.
• Check tickets and passes and help resolve entry issues.
• Manually enter ticket or pass codes when scanning does not work.
• Direct guests to the appropriate till or area when further assistance is required.
• Provide friendly and helpful customer service.
• Communicate clearly with guests and colleagues.
• Work efficiently in a busy and fast-paced environment.

Waterpark Leisure Ops & Golf - Alton Towers Resort

(2024-05 - 2024-11)

During my time in this job position, I was stationed in the Waterpark (Splash Landings) or placed in (Extraordinary Golf). Working flexible to where was needed.

• Greeting Customers
• Scanning Tickets whilst Assisting at the Turnstiles
• Cash Handling
• Setting up Computers and Tills
• Stocking Golf equipment
• Tidying Golf Courses for Heath & Safety
• Taking charge of Lockup and Keys

Housekeeping / Hotel Assistant / Public Area - Alton Towers Resort

(2023-03 - 2023-11)

During my time at Alton Towers, I was stationed in all the Park Hotels and the Village Huts. My duties were:

• Room Service
• Housekeeping rooms, stripping beds, vacuuming, dusting and cleaning bathrooms.
• Cleaning Maids stock rooms and trollies
• Bed Bug Training

Conference Event Host / Kitchen Assistant / Waitress / Bar - Alton Towers Resort

(2017-03 - 2022-05)

I was Stationed in the Main Conference Halls aswell as multiple Restaurant’s around the Alton Towers Park & Hotels. My duties went from working on the front line to assist and entertain Customers.

• Greeting Customers into Conferences or Restaurant’s to their tables by using communication and digital Tablets.
• Hosting Dinner Balls, Pantomimes and Street Dance Events.
• Waitressing - Food & Beverage
• Bar Assisting, making drinks, using the Till and taking payments
• Kitchen Assisting & Pot washing.
• Assisting Safeguarding customers during the seasonal Firework Displays.

CAB Award - Financial Skills Training Program - Flexible Routeway (2013-09 - 2013-09)

CIEH Level 2 Award - Health & Safety in the Workplace - Leek College of Further Education (2012-05 - 2012-05)

Entry 3 Award - Employment, Teamwork and Community Skills - Prince's Trust - Stoke-on-Trent College (2012-02 - 2012-02)