Jackie

Dental Receptionist at My Dentist. With 16 years' experience in the retail industry. Confident speaking to customers, handling complaints, booking appointments, taking payments and using admin IT software.

Received positive feedback from the practice manager for exceeding expectations by providing great customer service and being a quick learner. Previous roles include working as a General Assistant at Sainsbury's, a Laboratory Technician for Specsavers and a Buying Assistant for Camvac Ltd. I enjoy working with people and looking for a new challenge in my career to utilise customer service and administration skills.

Dental Receptionist & Decontamination Technician - My Dentist

(2019-04 - 2026-07)

Roles include inquiries from patients, supporting the dental staff with general tasks across eight surgeries, plus being responsible for the branch decon-room's instruments and equipment.

• Using a diary/computerised diary system to arrange appointments
• Ensuring our patients have a positive and enjoyable experience
• Responsible for sterilising equipment and managing the practice decontamination needs
• Working under confidentiality policy and procedure at all times for eight surgeries
• General administration tasks, such as scanning, printing and general filing of forms
• Recording and handling complaints
• Handling payment from patients (cash, cards and cheques and banking)
• Where necessary chase payment or send reminders for payments or further dental treatment

General Assistant - Sainsbury's - Thetford

(2010-01 - 2019-03)

Roles include operating the tills, dealing with customer complaints and online assistance. Other duties include replenishing stock, cash reconciliation, co-ordinating and loading delivery vehicles and price control.

• Experience dealing with difficult customers which has greatly developed interpersonal skills
• Often use initiative to cover multiple jobs when staff/managers are absent to maintain excellent customer service
• Use problem-solving and communication skills to coordinate delivery vehicles when there are breakdowns
• Confident working under pressure to deliver team goals e.g. home delivery targets
• Able to quickly adapt and re-organise through being moved to different departments throughout the day

Optical Assistant, Dispenser and Laboratory Technician - Specsavers - Thetford

(2007-03 - 2009-12)

Initially worked on the shop floor where duties included explaining pricing options and prescriptions to patients, repairing and fitting glasses and booking appointments. Began training in the in-house laboratory working with computer-controlled equipment to prepare customer prescriptions and lens coatings.

• Pre-tested patients with non-contact tonometer and auto refractor
• Able to communicate the above test and prescription details in layman's terms
• Assisted with training new staff

Cleaner - Culford Private School - Bury St Edmunds

(2005-01 - 2007-02)

General cleaning of medical centre and day house for live in boarding students.

• Experience managing workload independently

Buying Assistant - Camvac Ltd - Thetford

(1988-11 - 1992-07)

Main role was to manage the buying of stationary and services, coordinate current supplier commitments and carry out general office duties.

• Good commercial awareness enabled sourcing suppliers for best price, quality and delivery
• Negotiated with suppliers to build long term relationships
• Able to work under pressure to meet tight deadlines