Jackson Horsman

Reliable and hardworking young person with around two years of experience in busy customer-facing hospitality and food-service environments. Confident working as part of a team, following procedures and maintaining high standards while delivering friendly customer service. Experienced in fast-paced settings, handling payments, serving food and drinks and supporting colleagues during busy periods. Flexible, organised and willing to learn, with a positive attitude and a strong work ethic.

Crew Member - McDonald's

(2024-01)

Provide friendly and efficient service to customers in a busy, fast-paced restaurant environment.

• Take customer orders and process cash and card payments accurately using till systems.
• Prepare, assemble and serve food and drinks in line with company procedures and quality standards.
• Work closely with colleagues across front counter, dining area and kitchen/service stations to keep orders moving efficiently.
• Maintain clean and tidy customer and work areas, following food safety, hygiene and health and safety requirements.
• Respond to customer questions and requests professionally and seek support from a manager when needed.
• Support the team during busy periods by moving between tasks and workstations as required.

Part-Time Front of House Assistant - Hoyle Court, Baildon - Baildon

(2024-03)

• Support front-of-house service at functions and special events.
• Serve food and beverages and provide polite, helpful customer service.
• Collect glassware, clear tables and help maintain a clean and welcoming environment.
• Work as part of the event team to respond quickly during busy service periods.

Hospitality Worker – Ilkley Tennis Tournament - Ilkley Tennis Club - Ilkley

(2024-03 - 2024-03)

Worked during a busy tennis tournament event.

• Supported pot wash duties and served ice cream and refreshments in a fast-paced environment.
• Handled cash transactions and provided customer service to event visitors.

Part-Time Café Assistant - Dynamos Football Club, Baildon - Baildon

(2023-09 - 2024-06)

Seasonal café work serving hot drinks and snacks to customers.

• Handled cash transactions and supported day-to-day customer service.
• Helped keep the serving area clean, organised and ready for busy periods.

GCSEs - Guiseley High School (2019-09 - 2024-07)

A Levels - Ilkley Grammar School (2024-09 - 2026-07)