Jacqueline Cameron

Highly organised and customer-focused public sector professional with over 15 years' experience supporting senior leaders, managing complex enquiries and delivering high-quality services within a large secondary school. Experienced in coordinating multiple priorities, analysing performance data, resolving sensitive issues and building productive relationships with internal and external stakeholders. Recognised for strong communication, attention to detail and the ability to improve processes while maintaining exceptional customer service.

Passionate about continuous improvement and committed to delivering responsive, efficient and professional services that improve outcomes for customers and organisations alike.

Senior Pastoral Leader - Pimlico Academy - Westminster

(2011-11)

Provide operational support within a large secondary school of approximately 1,200 students, supporting a Senior Leadership Team of eight leaders while working alongside 18 colleagues to deliver high-quality pastoral, safeguarding and attendance services.

• Manage a high volume of complex enquiries from parents, students, staff and external agencies.
• Support senior leaders by coordinating operational priorities, producing reports and monitoring actions.
• Maintain accurate records and oversee complex case management.
• Analyse attendance, safeguarding and behavioural data to identify trends and recommend improvements.
• Build productive relationships with Local Authorities, Police, Social Care, Health Services and parents.
• Resolve sensitive complaints professionally and effectively.
• Deliver training, advice and guidance to colleagues.
• Monitor deadlines and ensure actions are completed within required timescales.
• Manage competing priorities while maintaining excellent customer service.
• Contributed to improving whole-school attendance from 93% to 95%.
• Managed complex safeguarding and attendance cases requiring multi-agency coordination.
• Supported senior leaders with operational planning, reporting and continuous improvement.

Recruitment Consultant - Healthcare Recruitment

• Managed a busy recruitment desk.
• Built strong client and candidate relationships.
• Managed multiple enquiries and deadlines.
• Delivered excellent customer service.

Retail Manager - Vodafone

• Led a customer-facing team.
• Managed customer complaints and escalated enquiries.
• Coached colleagues and monitored performance.

BSc (Hons) - Psychology - Open University