Jacqueline King

Accomplished COO with 20+ years' experience delivering international growth, operating model redesign and technology-enabled transformation across professional services and global financial services. Proven record of revenue growth, cost reduction, and governance uplift across multi-jurisdictional environments.

Consultant Chief Operating Officer/Transformation Consultant - Global P.E./Consultancy firms (under NDA) - International/Global

(2025-01)

Consultant Chief Operating Officer to New York based P.E Investors focused on due diligence, buy-side advisory and post-acquisition business integration. Focused on legal sector across International and US. COO Advisor to U.K. based consultancy firm on post-acquisition organizational design, implementation, and new business ventures across their International verein structure.

COO Advisor to Corporate Practice Group within mid-tier law firm focused on increasing profitability and improving performance. Working closely with partners across the UK and EMEA to deliver on key target plans.

Chief Operating Officer – International - DLA Piper LLP - International/Global

(2017-01 - 2025-01)

• Accountable for international operations across 50+ countries, leading global teams spanning technology, HR, finance, real estate, shared services, and business operations.
• Delivered $3.8bn revenue (+4% YoY) while reducing operating cost base through disciplined financial management, digital enablement, and operating model optimisation.
• Led firmwide operating model redesign, strengthening governance, accountability, and scalability across a partner-led environment.
• Directed global workforce and real estate strategy, consolidating space and optimising utilisation to deliver a 15% reduction in real estate and facilities costs while supporting growth markets.
• Scaled global shared services, improving service quality and consistency while lowering unit cost.
• Sponsored SAP-enabled HR and Finance transformation, modernising service delivery, improving data quality and strengthening reporting and controls.
• Led global digital, data, AI, automation, and cloud modernisation programmes to embed data-driven decision-making and operational efficiency.
• Executive sponsor for ESG (including SBTi-aligned transformation), D&I, and Data Governance.

Chief Operating Officer – Technology & Business Operations / AML Governance Lead (EMEA & APAC) - Bank of America Merrill Lynch - EMEA & APAC

(2012-01 - 2017-01)

Senior COO role spanning technology, operations, workforce, real estate and first-line governance across EMEA & APAC; leadership scope 36,000+ employees.

• Delivered cost optimisation programmes generating $22.5m savings in EMEA and $9m in APAC through automation, process redesign, and organisational simplification.
• Led regional real estate and property footprint optimisation, reducing the corporate footprint by five offices while improving utilisation and resilience.
• Directed shared services and infrastructure transformation delivering ~$12m annualised savings and improved operational resilience.
• Owned AML/KYC, sanctions and transaction monitoring governance across EMEA & APAC, strengthening regulatory compliance and control frameworks.
• Business sponsor and owner of PRA and FCA related projects and initiatives.
• Enabled business growth and product launches through robust governance, scalable operating frameworks, and improved cross-border collaboration.

Group Head of Change & New Markets - Centrica Plc - UK

(2008-01 - 2011-01)

Owned a £240m enterprise transformation portfolio delivering operating model, customer, and commercial change across multiple business units.

• Designed and implemented Centrica's first integrated business strategy, aligning operations with growth, efficiency, and new market entry. This resulted in a 30% improvement in delivery of client solutions.
• Delivered portfolio rationalisation to improve profitability, prioritisation, and capital allocation discipline.
• Partnered with the executive team on international expansion and new market strategies.

Senior Vice President – COO/CIO & M&A Leader (International) - GE – NBC Universal Media Group - North America, EMEA, APAC

(2002-01 - 2008-01)

Held dual COO/CIO leadership roles across international media, commercial finance and digital operations spanning 30+ countries.

• Introduced new video on demand product launch, achieving £1M within the first year.
• P&L owner for new technology initiatives and E-Commerce.
• Led complex M&A integration and divestitures (Universal Studios, Universal Music, CNBC Worldwide, IVillage).
• Modernised enterprise technology, data, and operational platforms to support global scale and commercial growth.
• Partnered with CEO and senior leadership on international expansion and digital strategy.
• Executive sponsor/Chair of Anti-Piracy committee.
• Business Sponsor for GEWN (GE Women's network) across all GE lines of business.

MBA/AIMC - Technology & Strategy - GE, Crotonville | MIT Sloan School of Management

Executive Leadership Programme - Business Leadership - Stanford University

Jack Welch Leadership Programme - Leadership - GE

Certification - AI and Business Transformation - Imperial College

Certification - Mergers & Acquisitions - Imperial College