Jacqueline Kleyn

Enthusiastic and self-motivated professional with a proven track record in hospitality, recruitment, and aviation. Reliable, responsible, and adaptable to challenging environments. Highly skilled in customer service, team management, and conflict resolution, with the ability to work under pressure and deliver exceptional results. A confident leader with a strong background in guest relations and operational efficiency.

Front Office Assistant Manager at Delta Hotels by Marriott (2024-11 – Present)

• Supervise day-to-day front office operations to ensure a seamless guest experience
• Lead, train, and support front desk team members in service delivery and hotel procedures
• Resolve guest complaints effectively while maintaining high customer satisfaction
• Monitor room availability, oversee reservations, and manage overbooking situations
• Coordinate with housekeeping, maintenance, and other departments
• Support scheduling, budgeting, GDPR compliance, and reporting

Receptionist at Premier Inn (2023-06 – 2024-11)

• Managed check-ins/outs, reservations, and guest inquiries
• Resolved complaints, processed payments, and ensured reception upkeep
• Collaborated with housekeeping and promoted hotel services

Recruitment Consultant at The Recruitment Co. (2022-12 – 2023-06)

• Sourced candidates, conducted interviews, and managed full-cycle recruitment
• Built client relationships and managed job placements

Flight Purser at Air Arabia (2013-03 – 2021-04)

• Supervised cabin crew, managed inflight operations and customer service

Senior Flight Attendant at Qatar Airways (2009-10 – 2010-12)

• Delivered premium service and ensured compliance with safety protocols

Flight Attendant at SriLankan Airlines (2003-11 – 2009-09)

• Provided excellent customer service and supported flight operations

Diploma in Microsoft Office – Master Works Education Center (2002)

GCE Advanced Level – Hillwood College (2001)