Jacqueline Mackenzie

Business Administrator

Talent

31 Sledgefield Drive, Cambusbarron, FK7 9ETMember since October 2, 2026

customer serviceMicrosoft Officein-house systemsnavigating government informationFinancial Competencepricing and costing packages according to budgetsdata protection and GDPR legislationAttention to detailrecord keeping and reportingCommunication and active listeningBusiness relationsplanningresearchcomplianceITForeign exchange bureau operationAnti-money laundering

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customer serviceMicrosoft Officein-house systemsnavigating government informationFinancial Competence

About

Efficient and highly experienced Administrator skilled in customer services and sales predominately within the travel and tourism industry for over 25 years. Highly professional with a passion for customer and team engagement. Skilled in working under pressure and to targets, able to identify and resolve problems.

Detailed orientated individual with strengths in planning, research, compliance and IT. Positive attitude to professional development and new challenges. Seeking to utilise my skills and experience in a Business Administrator role.

Experience

Housekeeping - Marstons - Stirling

(2024-03)

Maintain the cleanliness of hotel accommodation to a high standard through cleaning and preparing guest rooms.
Effective management of room linen, towels and supplies. Maintaining inventory of cleaning supplies.
Ensuring guest satisfaction, responding promptly to requests.
Report any maintenance or repair issues.

Travel Sale Advisor - TUI Travel Agents - Stirling

(1996 - 2021)

Welcoming customers into the branch and making them feel relaxed and welcome.
Assisting customers in planning and booking travel arrangements ensuring customer satisfaction.
Providing information and guidance, responding to customers’ questions and ensuring products sold were compliant and hassle free.
Client management.
Working to monthly sales targets achieved through customer engagement.
Foreign exchange bureau operation including foreign exchange sales handling large cash transactions. Anti-money laundering and store compliance training yearly.