Jacqueline Mcgranaghan

I am a hardworking and reliable individual with experience in both customer service and health and social care environments. Through my role as a receptionist in hotels, I developed strong communication, organisational, and customer service skills while managing bookings, handling enquiries, and creating a welcoming experience for guests. In addition, my role as a Project Worker at Orchardville involved supporting adults with additional needs, where I strengthened my teamwork, problem-solving, and interpersonal skills in a professional care setting.

I am confident working with a wide range of people, handling responsibilities efficiently, and maintaining a professional approach, and I am eager to bring these skills into a banking role.

I have experience working in customer service, administration, and support roles, which have helped me develop strong communication, organisation, and interpersonal skills suited to a banking environment. As a Project Worker at Orchardville, I supported adults with additional needs, developing patience, professionalism, and the ability to work responsibly with confidential information and a wide range of people.

I have also worked within the Lisburn community in a women’s centre, supporting families and contributing to the development and wellbeing of children. This strengthened my teamwork, problem-solving, and relationship-building skills.

In addition, I worked as a hotel receptionist in Belfast, where I gained valuable administrative and financial experience using booking and payment software, processing payments, handling invoices, managing enquiries, and delivering a high standard of customer service in a fast-paced environment.

GCSEs

English Language – B

English Literature – B

Mathematics – B

Double Award Science – BB

*A Level double Award Science –BB

*ICT OCN Level 2