Jacqueline Officer

Focused professional with strong customer service and administration skills, proven ability to assist customers with a well-informed selection of products and online services. Demonstrates exceptional communication skills and relationship building skills to achieve excellent customer satisfaction, customer focused and experience in call centre and office skills. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints and solving problems.

Customer Service Team Member at Cromwell Tools Ltd (2012-05 – 2026-07)

• Dealing with customer enquiries effectively, utilising computer system to process orders, invoices, credits, quotations, returns handling and any other general/online enquiry
• Helping across various platforms, social media & online
• Communication daily with customers through telephone and keeping records of each customer interaction and complaint via Salesforce Platform
• Progressing quotations with customers on regular basis to determine if we have been successful, recording outcome in line with correct procedures as necessary
• Facilitating requests for new accounts to relevant department, catalogue requests and updating contact details whilst ensuring that all orders are entered onto business system
• Informing customers of insufficient stocks or back orders against there purchase order and advising substitute or alternative product
• Ensuring an accurate due date is added to existing order
• Liaising with external suppliers, sourcing products and availability as necessary
• Processing payments and refunds for credit card orders and in compliance with GDPR requirements complying with document retention and data protection requirements

GCSE in English, Mathematics