Jacqui Hyne

An engaging and customer-focused hospitality professional with a strong track record of delivering exceptional front-of-house and back-of-house service. Known for outstanding interpersonal skills, a positive and supportive attitude, and a commitment to team success. Brings extensive experience in mentoring and training junior staff, sharing operational knowledge to build confident, capable teams.

Passionate about creating memorable guest experiences and maintaining high service standards. Now seeking a challenging role that leverages existing expertise while offering opportunities for continued growth and development.

Student - South Thames Colleges Group (Merton College)

(2025-09)

Account Manager - John Lewis (Kingston) - Neom Wellbeing - Kingston

(2024-04 - 2025-07)

• Providing a personalised service to each customer
• Utilising Microsoft Excel to track sales figures and order stock
• Motivating, training and managing staff
• Promoting and selling a innovative product
• Being flexible to respond to business need
• Moved the concession from 6th to 2nd place nationally

Aveda Retail / FOH - Gina Conway Hair / Spa

(2021-09 - 2024-03)

• Working with Zenoti
• Ordering back bar and retail
• Working with different brands i.e. GHD
• Becoming an ambassador for the Aveda part 1 part 2 training
• Creating window displays that were relevant to upcoming events
• Showing guests around the hair / spa, what to expect, prices etc.

Murad Account Manager - House of Fraser (Guildford and Oxford Street) - Guildford and Oxford Street

(2019-01 - 2021-08)

• A doctor skin care brand rather than cosmetics, offering mini facials, demonstrating the feeling
• End results included upselling the product to clients 80% of the time
• Re-booking them back in, task-orientated
• Promotions and promoting new launches
• Achieving targets / KPIs La Mer UK Account Manager - Bentalls

(2017-08 - 2019-01)

• Very high customer care standard as a high-end brand
• Achieving and exceeding personal retail targets
• Reaching percentage increase above the account target
• Adapting the display to show off the range of products and any promotion offers to link sell to up our KPIs
• Supporting colleagues as a role model for exemplary customer service
• Create immediate selling opportunities by maintaining loyal customer relationships

Molton Brown UK Account Manager - Elys of Wimbledon - Wimbledon

(2014-08 - 2017-07)

• Friendly approach focusing on understanding others and the achievements of the team
• Utilise the full range of service tools appropriately
• Mindful of all personal and colleagues account sales and targets
• Encourage team participation to entice customers to try our products
• Maintaining stock levels ahead of schedule in coherence with the stock ordering guidelines

Clarins UK Clarins Specialist - Debenhams, Wimbledon - Wimbledon

(1994-01 - 2014-12)

• Able to demonstrate a consistency in target achievement on a monthly basis
• Acknowledgement of all waiting customers offering a prompt welcome
• Remaining attentive and enthusiastic throughout sales transactions
• Builds report and shows interest in each customer
• Liaising with colleagues and management on shared projects i.e. Blue Cross days
• Complete regular business performance reviews and set clear actions and priorities
• Performed to sales and retention target and exceeded my monthly sales targets consistently

Jewellery Sales - Selfridges and Harrods - London

(1994-01)

Worked in a role where I was responsible for selling jewellery items in selected London stores

Acrylics Course - South Thames Colleges Group (Merton College)

GCSE - Core subjects including Maths, English and Science