Administration Officer at BB Services – Construction & Cladding Company (2025-08 – Present)
Provide day-to-day administrative support within a busy construction and cladding company.
- Manage emails, telephone calls and general correspondence professionally and efficiently.
- Maintain accurate company records, files and documentation.
- Complete data entry and update information accurately.
- Prepare documents, reports and correspondence using Microsoft Office.
- Organise appointments, meetings, schedules and general office activities.
- Communicate effectively with customers, suppliers, contractors and colleagues.
- Assist with construction-related paperwork and ensure documents are kept up to date.
- Handle confidential information with professionalism and discretion.
- Prioritise workloads and meet deadlines in a fast-paced working environment.
- Provide general administrative support to help ensure the smooth running of the business.
Housekeeping at Hampton by Hilton Rochdale (2024-10 – 2025)
Maintained high standards of cleanliness and presentation within a busy hotel environment.
- Worked efficiently to complete housekeeping duties to the required standard.
- Demonstrated reliability, attention to detail and the ability to work to time pressures.
- Worked as part of a team while also managing individual responsibilities.
Customer Service Advisor – Temporary Cover at InXpress (2022-11 – 2023-02)
- Dealt directly with customers by telephone and electronically.
- Responded promptly and professionally to customer enquiries.
- Handled and resolved customer complaints.
- Tracked shipments and liaised with carriers to resolve delivery issues.
- Sourced freight costs and prepared customer quotes in conjunction with external sales.
- Processed bookings and completed day-to-day administration to support the sales team.
Owner – Domestic & Commercial Cleaning at Self-Employed Cleaning Business (2021 – 2022)
Started and managed a domestic and commercial cleaning business.
- Provided cleaning services for large party houses and other properties.
- Completed cleaning duties including making beds, dusting, mopping and wiping surfaces.
- Maintained bathrooms and kitchens to a high standard.
- Managed work independently and took responsibility for delivering services to customers.
- Business was closed due to transport issues.
Customer Service Advisor at Matalan (2020-03 – 2021-08)
Provided friendly and helpful customer service in a busy retail environment.
- Handled customer complaints, refunds and enquiries professionally.
- Processed cash and operated tills accurately.
- Assisted customers with their needs and queries.
- Reorganised displays and helped maintain a presentable store environment.
Customer Service Advisor at Argos (2019-09 – 2020-02)
- Served customers and provided assistance with enquiries.
- Handled complaints and refunds professionally.
- Processed cash and operated tills accurately.
- Maintained a helpful and customer-focused approach in a busy environment.
Restaurant Staff at The Hornet Restaurant (2018-01 – 2018-05)
- Provided high standards of customer service and dealt with customer complaints.
- Served food and drinks professionally.
- Prepared the restaurant for the day and maintained a clean, presentable environment.
- Cleaned the kitchen in line with health and safety requirements.
Bar Staff at The Cask and Feather (2014-09 – 2015-09)
- Served alcoholic and non-alcoholic drinks and provided friendly customer service.
- Operated the till effectively and calculated evening takings.
- Followed workplace policies and helped ensure customers were safe.
- Maintained high standards of cleanliness and completed end-of-evening closing duties.
