Jade Atkinson

Reliable, confident and enthusiastic professional with experience across administration, customer service, hospitality, housekeeping and self-employment. Currently working as an Administration Officer within a busy construction and cladding company, providing day-to-day administrative support, maintaining records, handling correspondence and communicating with customers, suppliers and contractors. Organised, approachable and able to work effectively under pressure, both independently and as part of a team.

Strong customer service skills, attention to detail and a positive, hardworking approach.

Administration Officer at BB Services – Construction & Cladding Company (2025-08 – Present)

Provide day-to-day administrative support within a busy construction and cladding company.

• Manage emails, telephone calls and general correspondence professionally and efficiently.
• Maintain accurate company records, files and documentation.
• Complete data entry and update information accurately.
• Prepare documents, reports and correspondence using Microsoft Office.
• Organise appointments, meetings, schedules and general office activities.
• Communicate effectively with customers, suppliers, contractors and colleagues.
• Assist with construction-related paperwork and ensure documents are kept up to date.
• Handle confidential information with professionalism and discretion.
• Prioritise workloads and meet deadlines in a fast-paced working environment.
• Provide general administrative support to help ensure the smooth running of the business.

Housekeeping at Hampton by Hilton Rochdale (2024-10 – 2025)

Maintained high standards of cleanliness and presentation within a busy hotel environment.

• Worked efficiently to complete housekeeping duties to the required standard.
• Demonstrated reliability, attention to detail and the ability to work to time pressures.
• Worked as part of a team while also managing individual responsibilities.

Customer Service Advisor – Temporary Cover at InXpress (2022-11 – 2023-02)

• Dealt directly with customers by telephone and electronically.
• Responded promptly and professionally to customer enquiries.
• Handled and resolved customer complaints.
• Tracked shipments and liaised with carriers to resolve delivery issues.
• Sourced freight costs and prepared customer quotes in conjunction with external sales.
• Processed bookings and completed day-to-day administration to support the sales team.

Owner – Domestic & Commercial Cleaning at Self-Employed Cleaning Business (2021 – 2022)

Started and managed a domestic and commercial cleaning business.

• Provided cleaning services for large party houses and other properties.
• Completed cleaning duties including making beds, dusting, mopping and wiping surfaces.
• Maintained bathrooms and kitchens to a high standard.
• Managed work independently and took responsibility for delivering services to customers.
• Business was closed due to transport issues.

Customer Service Advisor at Matalan (2020-03 – 2021-08)

Provided friendly and helpful customer service in a busy retail environment.

• Handled customer complaints, refunds and enquiries professionally.
• Processed cash and operated tills accurately.
• Assisted customers with their needs and queries.
• Reorganised displays and helped maintain a presentable store environment.

Customer Service Advisor at Argos (2019-09 – 2020-02)

• Served customers and provided assistance with enquiries.
• Handled complaints and refunds professionally.
• Processed cash and operated tills accurately.
• Maintained a helpful and customer-focused approach in a busy environment.

Restaurant Staff at The Hornet Restaurant (2018-01 – 2018-05)

• Provided high standards of customer service and dealt with customer complaints.
• Served food and drinks professionally.
• Prepared the restaurant for the day and maintained a clean, presentable environment.
• Cleaned the kitchen in line with health and safety requirements.

Bar Staff at The Cask and Feather (2014-09 – 2015-09)

• Served alcoholic and non-alcoholic drinks and provided friendly customer service.
• Operated the till effectively and calculated evening takings.
• Followed workplace policies and helped ensure customers were safe.
• Maintained high standards of cleanliness and completed end-of-evening closing duties.

NVQ Level 1 & 2 in Childcare

NVQ Level 1 & 2 in Hair & Beauty

Functional Skills Level 1 & 2 in Maths and English

GCSE Grade C in Science and Food Technology