Jade Fenemore-Jones

Dynamic photographer with extensive experience in retail and lab settings. Mastered film processing, photo restoration, and large-format printing, ensuring quality and precision. Excelled in advanced image editing, significantly enhancing client satisfaction and driving sales. Committed to delivering exceptional customer experiences and visual storytelling, ready to bring creative vision and technical expertise to diverse photography projects.

Photography Assistant at Rickmansworth Photo Express (2024-10 – Present)

Senior photography assistant managing lab operations, inventory, and customer consultations. Supervise stock control, place supplier orders, and liaise with vendors to ensure product availability. Maintain film-processing equipment, mix chemicals, and perform routine maintenance for quality output. Restore and enhance damaged photographs using professional techniques. Produce large-format prints and personalised photo products with strict quality control.

• Manage day-to-day photo-lab operations, including inventory management, supplier ordering, equipment maintenance and quality control to ensure timely, accurate order fulfilment.
• Produce large-format prints and personalised photo products to exacting standards, consistently meeting turnaround targets during peak periods.
• Conduct routine calibration and chemical quality checks for film processing to deliver consistent, repeatable results.
• Restore and retouch 100+ damaged photographs using professional editing software, contributing to a 95% customer satisfaction rate.
• Resolve customer inquiries and complaints with a calm, solutions-focused approach, preserving customer relationships and repeat business.
• Increase average transaction value through targeted up-selling of frames, gifts and product upgrades.
• Create promotional images and short videos for social channels to support local marketing and drive in-store engagement.
• Maintain seasonal window and in-store displays to improve visual merchandising and product visibility.

Photography Assistant at Snappy Snaps (2023-11 – 2024-10)

Served as customer-focused retail photographer, delivering high-quality prints and personalised photo products while driving sales and maintaining store standards. Engaged customers with expert service and tailored product advice, enhancing repeat business. Captured and processed passport/ID photos per official guidelines, ensuring compliance. Edited images using professional tools to meet client expectations.

• Produced high-quality prints and personalised photo products to customer specifications, applying strong attention to detail to ensure consistent finish and presentation, even during busy periods.
• Captured and processed passport and ID photos in line with official guidelines, completing compliance checks and rework where needed to meet strict standards.
• Edited and retouched images using professional tools, applying creative judgement to enhance image quality while staying aligned to client expectations.
• Supported day-to-day store standards by keeping the workspace tidy, organised and customer-ready, and maintaining clear product displays to help customers choose the right options.

Photographer/Sales Assistant at London Eye/Pomvom (2023-08 – 2023-10)

Served as front-line photographer and sales assistant at a major tourist attraction, enhancing visitor experiences and maximising photo sales. Engaged visitors warmly, ensuring comfort and satisfaction. Captured high-quality photos swiftly, guiding guests through viewing and purchase options.

• Fostered rapport through active listening, driving on-the-spot sales.
• Advised on pricing and packages, successfully closing sales and processing transactions.
• Collaborated with team members to maintain smooth operations and supported training of new staff.

Bachelor's Degree in Photography - Arts University Plymouth