Jade Robertson

A reliable and hardworking professional with extensive experience in hospitality, retail, and customer service. Proven track record of maintaining high standards in fast-paced environments, from ensuring five-star room cleanliness to managing high-volume cash transactions. A dedicated team player with a strong focus on guest satisfaction and operational efficiency.

Housekeeper at The Golden Lion Hotel (2021-08 – 2025-12)

• Maintain premium cleanliness standards for guest rooms and public areas, consistently meeting tight turnaround times.
• Collaborate with the maintenance and front-of-house teams to ensure a seamless guest experience.
• Act as a point of contact for guest requests, resolving inquiries promptly to enhance stay satisfaction.
• Ensure all storage areas are organized and inventory is monitored to prevent supply shortages.

Retail Assistant at Poundstretcher (2016-04 – 2018-08)

• Delivered efficient service at the checkout, managing cash and card transactions with 100% accuracy.
• Enhanced store appearance through strategic restocking and "facing up" of products to drive sales.
• Assisted customers with product inquiries and located items, contributing to a positive shopping environment.
• Maintained a clean and safe retail floor in compliance with health and safety regulations.

Bar Staff at Sportsters Bar & Grill (2009-06 – 2012-12)

• Provided high-quality beverage and food service in a high-volume, fast-paced hospitality environment.
• Managed stock rotation and inventory checks to ensure product freshness and availability.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Performed end-of-shift cleaning and setup to ensure the venue was audit-ready for the following day.