Jade Shanahan

I am a positive, hardworking and caring individual who takes pride in everything I do. I am friendly, approachable and enjoy meeting and helping people, always treating others with respect and kindness. I am naturally motivated and determined, and I am not afraid to step outside my comfort zone, take on new challenges and learn from my experiences.

I am adaptable and able to remain calm and focused when situations become busy or challenging. I work well independently, but I also enjoy being part of a team and supporting those around me. I am a quick learner with a strong willingness to develop myself, gain new experiences and build a successful future.

I believe in having a positive attitude, being reliable and giving my best in everything I do.

Waitress - Flying Horse

(2023-06 - 2023-08)

• Took customer orders efficiently and accurately
• Maintained cleanliness by thoroughly cleaning and wiping tables, emptying rubbish, and sweeping areas
• Ensured guest tables were kept neat and tidy for a pleasant dining experience

Cleaner - Mitie - Manchester Airport

(2024-03 - 2025-10)

• Provide cleaning and maintenance services to ensure a safe and tidy environment
• Deliver excellent customer service to airport staff and passengers
• Follow strict health and safety procedures

Airport Passenger Service Assistant - Swissport - Manchester Airport

(2025-11)

As an Airport Passenger Service Assistant my main responsibility is to provide excellent customer service and support passengers throughout their journey through the airport.

• Welcoming passengers and providing a friendly, professional service
• Assisting passengers with check-in, baggage and boarding procedures
• Checking travel documents, tickets and boarding passes where required
• Giving passengers information about flights, gates, departure times and airport facilities
• Directing passengers to check-in desks, security, gates, baggage reclaim and other areas
• Assisting passengers with reduced mobility (PRM), including wheelchair users and passengers who need additional support
• Helping families, elderly passengers and passengers who may be anxious or unfamiliar with the airport
• Assisting with boarding and disembarkation of aircraft
• Handling passenger queries, complaints and concerns calmly and professionally
• Supporting passengers during flight delays, cancellations and disruptions
• Making sure passengers follow airport safety and security procedures
• Working closely with airline staff, ground handling teams, security, cabin crew and other airport departments
• Using airport computer systems to update passenger or flight information
• Handling luggage or assisting with baggage-related enquiries, depending on the specific position
• Maintaining a high standard of safety, security and customer service at all times
• Working shifts, which may include early mornings, evenings, weekends and bank holidays