Jagoda Olech

I am a highly motivated, results driven professional with sales experience in the automotive industry, specialising in pre-owned vehicle sales. I have extensive experience in customer service, administration, and personal care, and excel in fast-paced, target-driven environments. Throughout my career, I have demonstrated a strong work ethic, commitment to excellence, and a passion for delivering exceptional client experiences.

My ability to build lasting relationships, provide tailored solutions, and work collaboratively with teams has been key to achieving targets and maintaining high customer satisfaction.

Product Consultant - Arnold Clark

(2025-08)

I advise customers on new and pre-owned vehicles, providing tailored recommendations and building strong client relationships to deliver a personalised, high quality buying experience. I maximise sales revenue by upselling features and add-on products, manage inquiries via calls, email, and in person consultations, maintain accurate records in line with company policies and GDPR, and consistently meet or exceed sales targets.

Sales & Customer Service Advisor - Group1 Automotive

(2022-11 - 2025-08)

In this role, I managed customer interactions across multiple channels, resolving issues efficiently and scheduling appointments to meet both customer and business needs.

• Increased revenue through upselling
• Improved lead conversions
• Enhanced customer retention
• Consistently achieved KPIs
• Supported and trained new team members

Care & Support Worker - Direct Health & Companion Home Care

(2019-08 - 2022-11)

Provided personal care and support to vulnerable individuals, elderly clients, and those with learning disabilities, assisting with daily routines, medication, and promoting wellbeing.

Personal Cleaner - DCS Cleaning

(2019-02 - 2019-08)

Delivered professional cleaning services and assisted clients with household tasks and shopping.

Administrator - KRL Ltd

(2017-11 - 2018-11)

Managed telephone and email enquiries, organised records, appointments, and prepared invoices/receipts.

Production Operative, Machine Operative, Cleaner, Personal Care Assistant - Various

(2011 - 2017)

Worked in various roles gaining experience in operational and support tasks.

ESOL Entry level - Cardinal Newman College (2010 - 2012)

High School Education Commerce Technician - Commerce (2008 - 2010)