Jak

Operations and logistics leader with proven experience directing global supply-chain and postal operations, managing annual budgets of £3–4m, and delivering data-driven process improvements. Skilled at translating strategic vision into operational plans, building cross-functional stakeholder alignment, and using PowerBI and advanced Excel to forecast demand and optimise resource allocation. Strong background in risk and compliance, business continuity, and leading teams through change to improve delivery and reduce cost.

Chief of Staff at Ministry of Defence - Defence Equipment & Support (2025-02 – Present)

Senior operations lead supporting CEO and SLT for international postal and logistics services to UK Armed Forces; accountable for strategic planning, performance tracking, budgets and compliance across global sites.

• Recovered £700k in operational costs by re-setting fiscal service conditions for operational mail within deployed welfare packages, enabling cost recovery from frontline commands.
• Cut annual expenditure by £300k+ through a major policy reform to prevent postal system abuse across multiple locations, reducing customs-related reputational risk.
• Delivered bi-monthly safety briefings that strengthened organisational safety culture and contributed to 140% KPI achievement for 2025/26.
• Revised working-hours and fatigue policy for Falklands routes, ensuring compliance with safe working standards and achieving zero safety incidents post-implementation.
• Modernised Success Profile architecture, clarifying career pathways and improving recruitment accuracy across three major business units.
• Secured critical hires during a hiring freeze by authoring a high-level business case that obtained recruitment exemptions to sustain defence-critical operations globally.
• Resolved operational bottlenecks via organisational redesign, clarifying managerial accountability and streamlining workflows to sustain 98% KPI achievement despite resource constraints.
• Developed a volumetric scaling model that provided full visibility of future expenditure and reduced global logistics costs by up to 50%.
• Appointed primary Risk Owner and escalated critical operational gaps to senior government levels, securing high-priority recruitment exemptions and targeted resource allocation.
• Managed annual operating budgets of £3–4m, reallocating funds to align with strategic priorities and improve service delivery.
• Built a PowerBI forecasting model for Carrier Strike Group 2025 demand forecasting, enabling proactive resource allocation and reducing conveyance costs by 60% of forecast expenditure.
• Led a strategic remodel of BFPO, promoting culture change and horizontal leadership while introducing development pathways and upskilling programmes to improve capability and retention.
• Improved mail conveyance and consignment tracking, implementing process changes that increased on-time delivery and reduced lost items.
• Prepared and delivered executive briefings to senior government and C-suite stakeholders using data visualisations to inform strategic decisions.
• Owned risk and compliance frameworks, including Business Continuity Plan and Business Impact Analysis; led Cyprus ICS2 customs compliance activity to ensure continued service delivery across the Mediterranean.

Logistics Officer at British Royal Navy (2022-01 – 2025-08)

Senior officer responsible for Global deployments and shore assignments

• Coordinated global movements of supplies and personnel, ensuring operational readiness for deployed units.
• Led teams delivering secure courier and private mail services for UK Armed Forces and Government Departments.
• Facilitated rapid routing into high-risk or time-sensitive destinations (e.g., Romania, conflict zones) to meet operational requirements.
• Conducted international site visits to improve customs compliance and operational processes.

Manager at Greene King (2020 – 2021)

Legal Specialist at ENL Legal (2017 – 2019)

Legal Intern at Gowling WLG UK (2017 – 2017)

Legal Intern at Wragge & Co LLP (2015 – 2015)

LPC & Master of Laws in Law – University of Law, Birmingham

Bachelor of Laws in Law with Business – University of Liverpool

A-Level in English, History, Psychology, Business – Thomas Telford Sixth Form

GCSE in Maths, English, Science – Thomas Telford Secondary School