Chief of Staff at Ministry of Defence - Defence Equipment & Support (2025-02 – Present)
Senior operations lead supporting CEO and SLT for international postal and logistics services to UK Armed Forces; accountable for strategic planning, performance tracking, budgets and compliance across global sites.
- Recovered £700k in operational costs by re-setting fiscal service conditions for operational mail within deployed welfare packages, enabling cost recovery from frontline commands.
- Cut annual expenditure by £300k+ through a major policy reform to prevent postal system abuse across multiple locations, reducing customs-related reputational risk.
- Delivered bi-monthly safety briefings that strengthened organisational safety culture and contributed to 140% KPI achievement for 2025/26.
- Revised working-hours and fatigue policy for Falklands routes, ensuring compliance with safe working standards and achieving zero safety incidents post-implementation.
- Modernised Success Profile architecture, clarifying career pathways and improving recruitment accuracy across three major business units.
- Secured critical hires during a hiring freeze by authoring a high-level business case that obtained recruitment exemptions to sustain defence-critical operations globally.
- Resolved operational bottlenecks via organisational redesign, clarifying managerial accountability and streamlining workflows to sustain 98% KPI achievement despite resource constraints.
- Developed a volumetric scaling model that provided full visibility of future expenditure and reduced global logistics costs by up to 50%.
- Appointed primary Risk Owner and escalated critical operational gaps to senior government levels, securing high-priority recruitment exemptions and targeted resource allocation.
- Managed annual operating budgets of £3–4m, reallocating funds to align with strategic priorities and improve service delivery.
- Built a PowerBI forecasting model for Carrier Strike Group 2025 demand forecasting, enabling proactive resource allocation and reducing conveyance costs by 60% of forecast expenditure.
- Led a strategic remodel of BFPO, promoting culture change and horizontal leadership while introducing development pathways and upskilling programmes to improve capability and retention.
- Improved mail conveyance and consignment tracking, implementing process changes that increased on-time delivery and reduced lost items.
- Prepared and delivered executive briefings to senior government and C-suite stakeholders using data visualisations to inform strategic decisions.
- Owned risk and compliance frameworks, including Business Continuity Plan and Business Impact Analysis; led Cyprus ICS2 customs compliance activity to ensure continued service delivery across the Mediterranean.
Logistics Officer at British Royal Navy (2022-01 – 2025-08)
Senior officer responsible for Global deployments and shore assignments
- Coordinated global movements of supplies and personnel, ensuring operational readiness for deployed units.
- Led teams delivering secure courier and private mail services for UK Armed Forces and Government Departments.
- Facilitated rapid routing into high-risk or time-sensitive destinations (e.g., Romania, conflict zones) to meet operational requirements.
- Conducted international site visits to improve customs compliance and operational processes.
Manager at Greene King (2020 – 2021)
Legal Specialist at ENL Legal (2017 – 2019)
Legal Intern at Gowling WLG UK (2017 – 2017)
Legal Intern at Wragge & Co LLP (2015 – 2015)
