Jake Amos

Senior remediation leader with a number of years' experience delivering complex FCA‑regulated remediation programmes across lending, litigation and consumer credit. Proven in S166‑driven change, Consumer Duty implementation, and large‑scale redress schemes, with strong governance, stakeholder and regulatory engagement credentials.

Remediation Manager at Lowell Financial Group Limited (2022-08 – Present)

Built and led a high-performing remediation team with full autonomy, delivering group-level remediation activities and driving a culture of accountability and continuous improvement.

• Built and led a high-performing remediation team with full autonomy, delivering group-level remediation activities and driving a culture of accountability and continuous improvement.
• Developed and implemented robust governance frameworks and process documentation, ensuring all remediation activities met regulatory standards and internal quality benchmarks.
• Directed the successful delivery of three major Scheme of Arrangement projects for irresponsible lending, collaborating closely with the FCA and external clients to ensure regulatory compliance and positive customer outcomes.
• Designed and executed end-to-end improvements to highly regulated processes, including internal remedial activity, client partnerships, contracting, litigation processing, and risk management, resulting in enhanced operational efficiency and reduced regulatory risk.
• Recognised for industry innovation and customer-focused improvements, receiving four award nominations for initiatives that improved customer experience and set new standards across the sector.
• Proactively mitigated regulatory risks by leading ambitious remedial projects and maintaining strong relationships with external stakeholders, including regulatory bodies and partners involved in S166 reviews.
• Championed the adoption of PS22/9 Consumer Duty, driving forward industry-leading methodologies and increasing company appetite for regulatory best practice.
• Leveraged advanced data visualisation and storytelling techniques to communicate complex remediation outcomes to internal and external stakeholders, influencing decision-making at all levels.
• Mentored and developed analysts, supporting recruitment and the structural redesign of the remediation function to meet evolving business needs.
• Represented Lowell at industry forums and regulatory working groups, sharing expertise and influencing sector-wide remediation standards.
• Managed remediation budgets and resources, delivering projects on time and within budget while identifying cost-saving opportunities.
• Implemented automation, AI and advanced analytics to streamline remediation workflows and enhance data-driven decision-making.
• Developed and delivered training programmes to upskill team members and promote best practice in remediation and regulatory compliance.

Client Remediation Analyst - Data Specialist at Lowell Financial Group Limited (2022-03 – 2022-08)

Analysed complex business needs using Excel, SQL, and SAS, delivering actionable insights for remediation projects and supporting regulatory compliance.

• Analysed complex business needs using Excel, SQL, and SAS, delivering actionable insights for remediation projects and supporting regulatory compliance.
• Managed end-to-end projects using Agile, Waterfall, and hybrid methodologies, ensuring timely delivery and robust documentation.
• Successfully integrated the Provident Scheme of Arrangement and managed Lloyds Unsecured Remediation adjustments, improving customer outcomes and regulatory alignment.
• Coordinated cross-functional teams to execute client-led unsecured remediation, maintaining high standards of documentation and invoicing across multiple channels (SFTP, email, video meetings).

Software Support / Configuration Analyst at Lowell Financial Group Limited (2020-03 – 2022-03)

Oversaw Lowell-specific and global programmes, ensuring data integrity and operational continuity for stakeholders at all levels.

• Oversaw Lowell-specific and global programmes, ensuring data integrity and operational continuity for stakeholders at all levels.
• Led the creation and distribution of customer communications, guaranteeing regulatory compliance and accuracy in all correspondence.
• Provided technical expertise in agile project and incident meetings, supporting bespoke application development and data structure optimisation.

Customer Account Associate at Lowell Financial Group Limited (2018-05 – 2020-03)

Delivered first-line support to Lowell customers, consistently ensuring Fair Customer Outcomes and regulatory adherence.

• Delivered first-line support to Lowell customers, consistently ensuring Fair Customer Outcomes and regulatory adherence.
• Managed a multi-skilled team handling customer contact via calls, email, and letters, driving improvements in service delivery.
• Achieved top 2% in key performance metrics for 18 consecutive months, earning company-wide recognition for excellence.

Volunteer Maths Mentor at Armthorpe Academy (2015 – 2018)

Teaching both advanced and beginner Key Stage 3 and GCSE maths to promising and struggling students respectively, in small, targeted groups, 1 day a week as a volunteer.

• Teaching both advanced and beginner Key Stage 3 and GCSE maths to promising and struggling students respectively, in small, targeted groups, 1 day a week as a volunteer.

Shop Manager at Paddy Power Betfair (2016 – 2018)

Managed shop operations and provided analytical support to area management, enhancing business performance and reporting.

• Managed shop operations and provided analytical support to area management, enhancing business performance and reporting.

Customer Service Manager at Ladbrokes PLC (2013 – 2016)

Elected to staff forum, representing team interests and presenting feedback to senior management.

• Elected to staff forum, representing team interests and presenting feedback to senior management.

Public Relations Manager at Club 520 Glasgow (2010 – 2012)

Led event promotion and team management, driving attendance and revenue growth.

• Led event promotion and team management, driving attendance and revenue growth.