Administrator/Secretary/Customer Relations/Receptionist/PA Admin.
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I am a skilled Administrator with many years of experience in a wide variety of areas. This includes the provision of team support in the field of automotive, customer care, sales and marketing, academia, publishing, Government led initiatives and the charity sector with significant management and executive level experience. To obtain a challenging and rewarding position where my experience as a resourceful administrative professional can be successfully applied.
With over 30 years of experience my energetic, proactive approach and commitment to the role can be utilised to enhance and support the organisation in successfully driving forward all business objectives.
Care Professional (Live in Support) at Home Instead, Chichester (2022-05 – 2023-12)
Providing all levels of care for client needs, personal care, administering medications, companionship and emotional support for families involved. I endeavored to provide a safe and comfortable environment in the homes of vulnerable adults.
Business Administrator at Rolls-Royce Motor Cars (2017-04 – 2021-04)
Support for the General Manager, Department Managers, Planning Team, Project workers and Shift Staff in Wood and Leather shop Production. Responsible for orders, administration and payroll information. Solely responsible for orders and purchasing of all site PPE across the plant, collaborating with businesses in Germany and locally and logistic coordination.
Administrator, PA to the CEO at Crossroads Care South Central (2016-04 – 2017-04)
Provision of administrative support at Skills for Care, Chichester Branch. This involved communication, updating schedules and bookings for our team of carer professionals under the national 'Carers for Carers' scheme. I also supported the CEO with administration duties, including PR, communications, booking meetings for Board Members and Stake Holders at various locations in West Sussex, involving all the necessary duties for function booking.
I attended all meetings to take minutes and distribute them under time constraints to the Board and Stake Holders.
Aftersales Customer Support at Southdowns Motorhomes (2015-04 – 2016-04)
Responsible as the primary point of contact for established and new customers. Assisting with booking their appointments for maintenance, repairs and servicing after the initial purchase and ongoing ownership. Discussing motor home issues, identifying parts for order after communication with the mechanics, outlining repair costs and coordinating between the customer and the workshop.
Administrator for Speech and Language Therapy at University Hospitals Sussex, NHS Foundation Trust (2009-01 – 2015-04)
Responsible for providing crucial, clerical, non-clinical support for the clinical team. Management of patient appointments and follow up appointments. Processing clinical referrals, handling enquiries and updating the Electronic Patient Records (EPR) continuously. Processing of patient outcomes, providing correspondence and supporting the clinical staff with typing and data compilation and booking of meeting rooms for the multi-disciplinary teams.
Administrator at Sussex Skills for Care (Dept. of Health initiative), University of Chichester Bognor Campus (2004-06 – 2009-12)
Providing administrative support for a project funded by the Department of Health in collaboration with the academic departments at the University. This involved working alongside teaching staff of the varying Social Care courses at the University. Support for the Project Lead with clerical and administrative duties, sourcing and booking of regular meetings and conferences for social workers, and those also working in varied areas of Social Care, Stake holders and teaching staff.
Junior Journals Editor/Peer Reviewer at John Wiley & Sons Publishing Ltd. (2001-10 – 2002-10)
Assistant and administrator to the senior editor in evaluation and review of one of the STM journals published by Wiley, 'The International Journal of Numerical Methods in Fluids'. Reviewing the submitted articles, communicating with, and providing feedback to authors regarding the journal specification for layout styles and standards.
Product Manager – Sales and Marketing at Institute of Publishing (IOP), Bristol (1998-03 – 2000-02)
Collaborating with the Institute' design team, IT developers and sales department in the design of a user-friendly search interface (Axiom) to ease searching methods on historically established databases used by academic and scientific communities worldwide.
Head Librarian at Britannia Royal Naval College, Dartmouth (1997-03 – 1998-03)
Supervision of Library services and support for academic staff and the Young Officers required to attend the College after Higher Education. Management of historical naval records, modern operational literature and crew support services.
Supervising Librarian (Pharmacology) at King's College London (1995-06 – 1997-03)
Heading a team of library assistants and collaborating with the faculty in assisting with resources and Pharmacological literature. Maintenance and organisation of library catalogues and digital repositories, ensuring seamless access for students and staff.
Library Assistant at University of East London (1991-09 – 1995-05)
Supporting academic librarians by managing daily library operations, such as sorting, shelving, stock management, record keeping and facility upkeep.
Field/Rescue Archaeologist – Grade IV at Museum of London, Department of Urban Archaeology (1986-06 – 1991-07)
Conducting rapid, deadline-driven excavations and field surveys to document and salvage historical artifacts and structures facing imminent destruction from modern development or construction projects in the City of London.
BA Hons in Archaeology/Classical Studies – University of Nottingham (1986)
Postgraduate Diploma in Library/Information Studies – University of North Londoɓn (1995)