Jake Young

Proficient IT administrator and web developer with over five years of experience optimising business operations through innovative solutions. Experienced in customer service, administrative tasks, and technical troubleshooting, with a track record of creating value for businesses and their customers.

IT Administrator at DRUGS4DELIVERY (2019-07 – 2024-11)

Progressed through multiple roles within the company, starting as a dispenser responsible for organising and preparing medication orders before advancing through various departments to improve operations and customer service processes. Took on additional responsibilities, including managing Rxweb certification, coordinating medication dispensing, and streamlining delivery logistics. Developed and launched the Drugs4Delivery website, providing customers with a user-friendly platform for sign-ups, pharmacy shop, and secure online payments.

Administrative Assistant at HMRC (2019-03 – 2019-06)

During my 12-week work experience at HMRC, I was responsible for organising incoming mail into pigeonholes and assisting with the scanning and digitising of documents. I also attended meetings where I was tasked with creating a clear and informative presentation introducing the Office 365 software to the team. This presentation covered how to use Office 365, and improving document management within the department.

Software Development – Grimsby Institute (2014)

Digital Applications – Grimsby Institute (2014)