James Griffiths

An energetic, self-motivating, and flexible individual with excellent customer service experience alongside extensive IT skills proven by holding a Foundation degree in Information Technology. Possessing experience working within a fast-paced, team environment, and on my own initiative with the ability to remain calm and focused in stressful situations. Well developed in successfully meeting KPI targets and working efficiently to strict timelines to achieve outstanding company results and customer satisfaction.

Night Porter at Manor House Hotel (2021 – Present)

• Printing all customers booking documentation for the morning shift.
• Ensuring the bar and cafe area is clean and presentable.
• Checking stock and making notes of products that are in low supply.
• Ensuring all doors are locked and monitoring CCTV.

Contact Centre Agent at Auto Windscreens (2016-01 – 2021-12)

• Proactively communicate with customers when handling a high volume of inbound calls to strict time constraints per call, to effectively assist and resolve customers' enquiries.
• Booking appointments for customer repairs, assisting with invoice enquiries and taking payments whilst maintaining customer care and data security.
• Communicating with engineers to provide feedback on the status of repairs to the customer.
• Accurately logging and inputting customer information into systems.
• Participating in health and safety training to understand safety procedures involved with windscreens.

2nd Line IT Support Technician at William Lee (2015-01 – 2016-12)

• Supporting over 200 staff on site with technical support and managing software installation/maintenance throughout the foundry, ensuring high standards.
• Achieving deadlines and working as a team when troubleshooting, fixing hardware, and completing service requests.
• Communicating with the health and safety department to ensure equipment was secure and safe for staff usage.

1st Line IT Support Technician at CSC (2014-01 – 2015-12)

• Ensuring resolution of technical issues/user errors by carrying out first-line fixes using a variety of administrative tools.
• Logging information through to engineering teams clearly, with attention to detail, to resolve system issues.
• Providing support for IT technical issues and assisting customers over the phone regarding system queries.

Warehouse Assistant (Work Experience) at The Range (2014-01 – 2014-12)

• Ensuring health and safety of staff always by reporting concerns.
• Safely storing stock in appropriate locations in a fast and efficient way.
• Ensuring all stock is handled with care.
• Maintaining a safe and clean working environment.

FdSc in Internet and Business Technologies – Sheffield Hallam University (2012-01 – 2013-12)

BTEC National Diploma in Hardware and Networking – Chesterfield College (2009-01 – 2012-12)

GCSE Equivalent in English – Chesterfield College (2009-01 – 2012-12)

Certificate in Disability and Equality Training – Chesterfield College (2009-01 – 2012-12)

GCSEs – Henry Fanshawe School (2004-01 – 2009-12)