James Adams

Highly motivated and results-driven IT Professional with a robust background in Microsoft 365 administration, Azure AD/Entra ID, and endpoint management, now specializing in Cloud Security Engineering and Operations. Proven ability to safeguard complex multitenant and enterprise environments, with a strategic focus on integrating security best practices into cloud infrastructure design, deployment, and ongoing operations. Adept at identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security posture.

Seeking to leverage deep expertise in Microsoft cloud ecosystems and foundational security principles to excel as a Cyber Security Analyst specializing in Cloud Security at Heathrow.

Cloud Security Engineer - EMG Cybersec

(2025-07)

• Engineered and implemented cloud security controls across Azure and Google Cloud environments, ensuring alignment with security best practices and regulatory requirements (NIST, ISO 27001, GDPR).
• Proactively identified and mitigated cloud-related security risks by leveraging Cloud Security Posture Management (CSPM) tools like Microsoft Defender for Cloud and Google Cloud Security Command Center (SCCP), resulting in a hardened cloud infrastructure.
• Developed and enforced secure configurations for cloud resources, including virtual networks, storage accounts, and compute instances, utilizing Infrastructure as Code (IaC) principles with Terraform to ensure consistent and auditable deployments.
• Managed and secured Identity and Access Management (IAM) within Azure AD/Entra ID and GCP, implementing Conditional Access policies and MFA to strengthen authentication and authorization mechanisms.
• Supported incident response efforts in cloud environments, providing technical input for root cause analysis and implementing corrective actions to prevent recurrence.
• Collaborated with DevOps teams to integrate security into the CI/CD pipeline, advocating for DevSecOps practices and secure coding principles for cloud-native applications.
• Gained hands-on experience with Salesforce security, including the application of Salesforce Shield for enhanced data encryption, event monitoring, and compliance.
• Evaluated and gained proficiency with CNAPP solutions such as Wiz and Check Point CloudGuard, understanding their capabilities for unified visibility, vulnerability management, and threat detection across multi-cloud estates.
• Troubleshot and optimized cloud network security configurations, including cloud firewalls, Network Security Groups (NSGs), and VPNs, to ensure secure connectivity and data flow.

Helpdesk Technician/Security Analyst - EMG CyberSec (UK)

(2024-08 - 2025-07)

• Administered Microsoft 365 services, including Exchange Online, SharePoint, and Teams, ensuring secure configurations and compliance with organizational policies.
• Managed Azure AD / Entra ID user accounts, provisioning, deprovisioning, and implementing group policy assignments and conditional access rules with Okta, directly contributing to robust cloud identity security.
• Deployed and configured 200+ endpoints using Intune, Autopilot, and Jamf Pro, enforcing security policies and ensuring device compliance, demonstrating strong endpoint security management transferable to cloud workloads.
• Configured, managed, and troubleshot endpoint security controls across Windows environments, including BitLocker encryption and Microsoft Intune device compliance policies, ensuring adherence to security standards.
• Diagnosed and resolved network connectivity issues (DNS, DHCP, VPN), minimizing user downtime and maintaining secure remote access, foundational for cloud network troubleshooting.
• Reduced recurring incidents by 20% through comprehensive knowledge base documentation and user training initiatives, showcasing a proactive approach to security and process improvement.

Helpdesk/Security Analyst - Avenir Global (UK)

(2023-05 - 2024-08)

• Acted as first line of contact for users, providing desk-side and remote support across Windows 10/11 and Microsoft 365 environments.
• Coordinated global endpoint refresh project for 500+ laptops, ensuring successful Defender onboarding and BitLocker compliance.
• Configured Active Directory accounts, security groups, and mailbox permissions, adhering to established security procedures.
• Participated in SOC platform migration to Arctic Wolf, aligning security alert rules with existing workflows.
• Configured, deployed, and supported company mobile devices using MDM tools (Intune/Jamf), managing apps, security policies, and end-user troubleshooting.

Helpdesk & Security Advisor - The Adecco Group (UK)

(2024-03 - 2024-05)

• Delivered 1st and 2nd line technical support to 3,000+ users across educational institutions and corporate clients.
• Supported hardware including printers, POS systems, and peripheral devices; escalated complex issues to Level 3 when required.

BSc - Information Technology - Ghana Communication Technology University (2020)